Microsoft Gift Code - Redeemed to incorrect account.

Discus and support Microsoft Gift Code - Redeemed to incorrect account. in XBoX on Windows to solve the problem; I purchased Forza Horizon 4 Standard Edition (PC) for my son as a birthday gift. The store gave me a code, which my son redeemed, however he redeemed... Discussion in 'XBoX on Windows' started by BenBlip, Aug 6, 2020.

  1. BenBlip
    BenBlip Guest

    Microsoft Gift Code - Redeemed to incorrect account.


    I purchased Forza Horizon 4 Standard Edition (PC) for my son as a birthday gift.

    The store gave me a code, which my son redeemed, however he redeemed it onto the wrong account (an old account was signed on, not his).

    We didn't download or use the game, and immediately contacted MS Store support.

    They tried to refund it so we could get a new code but could not, then I received an email saying no refund would be issued and the game cannot be transferred.

    So I raised a chargeback with my card issuer, because we were unable to use the game we had purchased.

    Microsoft support then fraudulently advised my card issuer that I had in fact redeemed the game and had been playing it.

    They gave them some bogus screen shot saying I'd played it 29 times.

    The game isn't even available for me to play on my PC - I've not been able to download it or play it.

    Appalling!

    BEWARE!

    :)
     
    BenBlip, Aug 6, 2020
    #1
  2. RainingRoses Win User

    xbox game pass

    Hi Alex,

    To clarify, are you trying to redeem a code for a Game Pass subscription or a gift card? Where did you purchase it? Please confirm the exact retailer and whether it’s an online code or physical card.

    The specific error you receive (‘not eligible, try redeeming on another site’) indicates that you either can’t apply it to your account (like if it’s only for new subscribers and you’ve had a subscription before) or you’re redeeming it in the incorrect place. Try entering it again at https://microsoft.com/redeem

    Refer to the following guides to troubleshoot this error:

    Redeem a gift card or code to your Microsoft account - Microsoft Support

    Get help with a digital code or gift card | Xbox Support

    Troubleshoot gift card and code issues | Xbox Support

    Hope this helps.
  3. Fl0ydPinkert0n Win User

    How do you. Redeem the code for full game nba2k20

  4. CarTzy Win User

    How do I redeem a Xbox gift card without adding credit card details

  5. Simone Capparelli Win User

    Game code for games how to redeem your code

  6. FateIsBad Win User

    Redeeming the Eon Skin

Thema:

Microsoft Gift Code - Redeemed to incorrect account.

Loading...

  1. Microsoft Gift Code - Redeemed to incorrect account. - Similar Threads - Microsoft Gift Code

  2. Code on Microsoft XBOX Gift Card

    in XBoX on Consoles
    Code on Microsoft XBOX Gift Card: My son received a $25 gift card as a present. When we scratch off the back of the card and put the code into his Xbox to redeem for his account we are getting a message saying the code has already...

  3. So got a gift card and cannot read the code, but cannot get any response from Microsoft...

    in XBoX on Windows
    So got a gift card and cannot read the code, but cannot get any response from Microsoft...: Cannot read the code any ideas on how to get an answer from Microsoft welcome cheers c18a17bc-9cb1-4471-a6a5-7a042c8aa558

  4. I have yet to receive my $10 dollar gift code from Microsoft or its Rewards team for...

    in XBoX Sales and Promo
    I have yet to receive my $10 dollar gift code from Microsoft or its Rewards team for...: Title. I have been getting tossed back and forth between Xbox Support and the Rewards team on who is supposed to give me my $10 code. I never received the message from Xbox that looks like this...

  5. Is Microsoft policy complicit with Gift Code fraud?

    in XBoX Sales and Promo
    Is Microsoft policy complicit with Gift Code fraud?: Account has been hacked. Account recovered and security reset, however the fraudulent transaction made will not be refunded as it is a gift code which has been redeemed and therefore I am being...

  6. Need help with a Minecraft gift code issue. Need Microsoft Rep please.

    in XBoX Games and Apps
    Need help with a Minecraft gift code issue. Need Microsoft Rep please.: I'm trying to sort out an issue for a friend here so I'm looking for imformation. About a week ago, he had Minecraft purchased for him via the Microsoft store using a gift code. He used the gift...

  7. Forza Horizon Ultimate Gift code stolen purchased from Microsoft

    in XBoX on Consoles
    Forza Horizon Ultimate Gift code stolen purchased from Microsoft: I purchased forza horizon ultimate edition on 09/12/18 from the microsoft store. It was a christmas present from my son. Today he went to redeem it for it to say code already redeemed. I contacted...

  8. I Used my mcwin10 Gift Code on the rong microsoft account!

    in XBoX Games and Apps
    I Used my mcwin10 Gift Code on the rong microsoft account!: Hi, i used my windows 10 gift code (free because i have the pc/mac version) on my sisters pc a while back, i now have my own and have noticed my mistake, is there any un-redeem my gift code on my...

  9. 9 digit microsoft gift code??

    in XBoX Games and Apps
    9 digit microsoft gift code??: My xbox came with a $25 microsoft store gift code. It's 9 digits, not the usual 25. I literally haven't found a single option that would allow me to enter my 9 digit code. I've tried the xbox...

  10. error when you are activating the microsoft gift card code

    in XBoX on Consoles
    error when you are activating the microsoft gift card code: Ocurred this Error xbos1004. I do not know what you mean and I wanted help solving it or you solve it otherwise I lost money buying. b622922d-adb4-4572-b247-5a015c7e1d83