Microsoft Gift Card of $10 not functioning on xbox game pass purchase!

Hi Shurasshadow! My name is Ricardo an independent advisor ready to help you with this situation!

When you make qualifying online purchases at the Microsoft Store, as a Level 2 member, you'll earn 10 points per dollar spent, plus bonus points.

Only items excluded are

Surface Hub; Xbox Live Gold memberships; subscriptions like Xbox Game Pass or EA Access; Microsoft Movies & TV Season Passes; the purchase of in-game consumables, Xbox Gift Cards and Microsoft Gift Cards; items in punch card offers; and, items in special offers. Earn points for up to $20,000 (USD) in spending per year.

The £10 must be either on a card that says "Xbox Gift Card £10" or you must purchase an Xbox digital gift card code on Amazon for £10 that you redeem here:
https://redeem.microsoft.com/enter

You can't redeem Amazon gift cards or currency in Amazon accounts for currency in your Microsoft/Xbox account - you must buy an Xbox Gift Card (or code) with that money on it.

Hi MacabeOne,

Try restarting your Xbox by holding the power button on your Xbox for 10 seconds. Then try to purchase the Ultimate game pass with your gift card balance and see what happens.

I believe it is Microsoft's policy that credit on your account from gift cards cannot be used to purchase services, such as Xbox Live or Game Pass. You'll have to use a credit card or a PayPal account.

The rewards states "Get an Xbox Gift Card to buy games, devices, and more at Microsoft Store online, on Windows, and on Xbox." And doesn't state any caveats.

Also 10 months ago I purchase an xbox elite controller 2 and used reward gift card to do it without issue.