Microsoft Family Features Still Blocking an App?

Hi there,

Your mom will need to select "Always Allow" for your profile, that should resolve the issue. If not let us know and we can go from there!!

Hi,

Did your mom Unblocked (always allowed) the game or did she changed the content restriction settings ?

Hi there,

sometimes this is caused by additional Privacy and Safety settings, like for example the Allow User Created content option which can be found at for example
http://account.xbox.com/settings

Your mother should be able to login on that link and change the settings for your account from there.

Let us know the results

Hi,

I tried removing myself from Microsoft Family, but it doesn't work and some features in Forza Horizon 4 i want to access is still blocked, if i visit the "Remove yourself or a family member from your family group on Xbox", the page just kept loading and loading.

Since you’ve confirmed that your birthdate is correct, you’re not part of any family group, and you've already had a former family organizer grant permission — but Family Safety still blocks the game — this sounds like a persistent background restriction tied to Windows settings or cached Family Safety data.

Here’s what I recommend next:

1. Fully remove any remaining Family Safety settings

Even after leaving a family group, some local restrictions can linger.

Try this:

Go to Settings > Accounts > Family & other users

Make sure your account is listed as an adult or a standalone user

If there's still a “Microsoft family” label, remove yourself or switch to a local account temporarily to test

2. Check the Family Safety app (if installed)

Open Microsoft Family Safety on your PC or phone

Make sure no restrictions are still applied under “Screen time” or “App limits”

If your old family settings still show up, remove yourself again

3. Clear Game Pass and Xbox app data

There could be cached restrictions still in the Xbox App:

Sign out of the Xbox app and Microsoft Store

Restart your PC

Sign back in using only the adult Microsoft account you want to use

4. Try launching the game from the Xbox App (not Start menu)

Sometimes launching directly from the Xbox App > Library bypasses Family Safety restrictions, especially for Game Pass titles

If none of this works and Family Safety still blocks the game, then yes — buying it through Steam may be the better move. Steam handles age restrictions differently and doesn’t apply Family Safety layers the way Microsoft does.

Let me know if you want help with clearing the app cache or checking if Steam’s version might share progress. Update me if this works or not for you.