Microsoft Family and Screentime

NarimanHosseinian · Apr 20, 2018

Hello

I am after some advice here.

I have a microsoft account and have added my son as a family member and setup his screentime on his xbox one x.

All was working great. When he ran out of time, he asked for more screen time, I got the email and authorise and ...

However the other day, I didn't want to authorise this. So I declined it. I then went out the house and when I came back, to my surprise he was on the xbox playing.

I then asked him how he managed to play and he ( 8 years old ) and his sister ( 11years old ) grinned and said she wanted an account of her own, so they created an account on his xbox and then they could play whatever they wanted on his xbox!

Now, at this point, I wasn't sure if I should be annoyed with my 8 year old for bending the rules, or thinking I have a genius who knows how to cheat the system.

I work in the IT so I am pretty good with computers and ... however I can't understand how he would be allowed to do that on his xbox and create a new account to be able to then play?

Is this a bug in the xbox OS or have I missed out a step in setting up the xbox on the family account.

I must say I wasn't logged to his xbox account and he was the only person logged to it at the time it happened.

In the meantime, I have had to change the settings on my WiFi router to give him access to internet only at specific times but I can't limit it to x number of minutes like I can with the xbox family screentime. So that would be ideal .

Any help or advice appreciated

:)

battlestrall7 · Apr 20, 2018

Screentime does not work

I am having the same problem. Microsoft worked with me to reorganize my kids accounts and now I can control screentime for one but not the other.

MewingCart85006 · Apr 20, 2018

Screentime does not work

Hello,

seems like screentime is not working at all on xbox one.

I have created an adult and child account on the xbox and setup the limits via the family website. They seem to have no effect at all.

Is there a patch for this problem? Thanks

Cristiano

Mistress Sara · Apr 21, 2018

Hi there,

Have you created a Guest Passkey on the console yet?

Info on how it works and setting it up can be found
here.

Be sure to uncheck the box that says "Let people download & make new accounts". Then the guest key will need to be entered before anyone can add/create a new account on the console.

Mistress Sara

Hi there,

Have you created a Guest Passkey on the console yet?

Info on how it works and setting it up can be found
here.

Be sure to uncheck the box that says "Let people download & make new accounts". Then the guest key will need to be entered before anyone can add/create a new account on the console.

Geri M.

Hi thomario20,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand the inconvenience caused. As per description, you got hit by the extend screen time screen even though you did not log in.

Let us check on this together and sort this out to assist your concern. However, before we proceed, we would like to ask few questions about it.

Was this happening to all games?
When did the problem started?
What troubleshooting steps have you done?
Any recent activity or changes made before the issue appeared?
If you got error message, do you mind send to us a screenshot of the exact error message, minimizing personal information?

These above questions would help us provide the necessary information. Once we have gathered all the information, we will formulate the viable solution to help you with your case.

We are looking forward to your response.

We will be glad to follow up and help you.

Sincerely,

Xbox Forum Moderator

Microsoft Community

Geri M.

Hi thomario20,

We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)

Thank you for your understanding.

Kind regards,

Xbox Forum Moderator

Microsoft Community

caseyjtaylor

Thank you for pointing me to Google for an answer I already have. I already use Family Group and have set screentime limits, but the basis of my inquiry is to find a way to limit non-school activities during school time but not allow school time to decrement from screentime allotments for play time.

Ben4724

Hi! My name is Ben an Independent advisor and an Xbox Gamer like you. Hope you are doing well!

With regards to this problem, only the parent account can manage the settings of a child's account if your account is somehow registered as a child or member in the Microsoft Family.

When you asked your dad to try and check your screentime, is your device already added to your Microsoft account? Normally there will be an option via https://account.microsoft.com/family on how to connect a device after you choose "Screentime" there is also an option there to choose whether to "Use one schedule on all devices" or you can ask him to opt it out.

I suggest to try asking your or any organizer in your family group to try and manage your account from the family list and if possible to have them remove the screentime or adjust it on your preferred time to play to prevent restrictions.

I hope the information helps. Just let us know if you have further questions and we will do everything with our knowledge to assist you.

Kind regards,

Ben

Microsoft Family and Screentime