Microsoft employee my xbox pass is not working when trying to use it on xbox.

Hi Kamal,

Thank you for posting in Microsoft Xbox Community. I understand that you redeemed and Xbox Game Pass but it's not yet showing on your account that it's active.

As part of our isolation, let's check if your subscription shows active on your Microsoft profile, please login to this link using the same Microsoft profile that you use in your console using a different device: https://account.microsoft.com/services

If it shows active, let's ensure that your console's cache will be cleared, I would recommend that you perform a power cycle, kindly follow the steps below.

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Unplug the console's power cable. Wait 50 seconds.

Important: Make sure that you wait at least 50 seconds. This step resets the power supply.

3. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

Important If your console is in Sleep mode, the above steps will shut the console off completely. Sleep mode, or the ability to turn on your console by saying "Xbox on," won't be enabled until you restart the console.

If the power cycle does not resolve your issue, let's re-sync your Xbox profile from your console. Kindly logout from your Xbox by pressing the Xbox button, select Profile & system, and then select Sign out to sign out and back in. Check for the subscription once more after logging back in. Kindly make sure that the Microsoft account that you are using is the account where you purchased the subscription.

Regards,

Alvaro

Which level of Game Pass was purchased? Core, Standard, PC, or Ultimate?
Which game are you trying to play?
Where are you trying to play it? Xbox 360, Xbox One, Xbox Series, or PC?

Sorry, but no, we can't pass this up to anyone. Most of the people here on the forums aren't Microsoft employees, but just regular gamers much like yourself. The only people here that are employees with have something like "official Xbox support" under
their names, and they still don't handle suspensions. Not that anyone is trying to be unhelpful, just that there isn't a way to use the forums to report someone.

Hello IMBEEMED, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
Not a Microsoft employee.

I understand you’re having some trouble when trying to access YouTube using Microsoft Edge. Let’s try to sort this out.

However, before that, I need to ask the following questions:

Is YouTube the only website that doesn’t work?
Did you try using the YouTube app available on Xbox, is something similar occurring?
When this started happening?
Did you try connecting your Xbox to a different Wi-Fi network, or what procedures you tried to fix this?

Hi Gemma. My name is Kyle and I'm an independent advisor.

Xbox Live Gold is now Game Pass Core. Xbox Live Gold is changed to the equivalent amount of Game Pass Core time.

We here on the Xbox Communities Forum are not Microsoft employees and therefore cannot assist further with billing/subscription issues such as this.

For help with this, please contact Xbox Support: https://support.xbox.com/contact-us

Thanks,
Kyle