Microsoft Elite Controller V2 - Powering itself off intermittently

[Damo] · Feb 3, 2021

Had my Elite controller V2 for just under a year. Then I started to note some mild stick drift on the left thumb stick.

It was still in warranty so thought send it back to get looked at. Logged a ticket and sent it back. The unit was swapped and sent back to me. No stick drift but now it has just started to power-off mid game. Also one of the paddles is really unresponsive and 'feels' different to the others as in not as clicky I really have to press it hard to get a response from it.

I'm not sure where this leaves me as I have tried to raise a ticket but it says out of warranty when I input the serial number. Where do I go from here? I would have thought there would be a minor grace period for me to check the replacement product. Something makes me think I would have been better taking my chances with stick drift over it powering off randomly.

Anybody have any advice?

Many thanks

Damo

:)

Jamie

Hiii @[Damo]! You know That shouldn't happen. I'm also very sorry you are having this problem. But

Please go to https://devicesupport.microsoft.com and sign up for the controller for a repair/replacement.

In order to prepare a repair request, you need to register your console first on that page (if not already done so).

Then select your registered console, and create an online repair request.

Choose from the drop-down list, that you have trouble with an accessory, and choose the Elite 2 controller.

Provide the necessary information, and you will get a shipping label sent to your Microsoft Account email.

Print that label, and prepare your controller for shipping as the email explains:

Remove all removable parts from the controller (i.e. paddles, D-Pad, and the two sticks) and pack the controller in a box. Attach the shipping label, and contact UPS to schedule a pickup.

BlastingAxis

elite controller v2 I have v1 but I want the v2

MarsNeedsTacos

The white Elite controller is not an Elite V2, just a minor revision with new color.

DominumStige

I use the Elite Controller V2. It is very comfortable, ergonomic and customizable.

RangerTail

I don't play hard or competitively. Just google Elite controller v2 issues and view the results - its staggering.

However, I have no problem going online to let everyone know to avoid this controller like COVID.

In addition, Microsoft has acknowledged that this is an issue:

https://www.windowscentral.com/xbox-elite-controller-series-2-buyers-report-widespread-issues

So......?

Update:

Switched to my 39.00 Afterglow controller that Ive had for 4 years, The fact that the 39.00 Afterglow has out-performed the 300.00 elite v2 is pathetic on so many levels...

Microsoft Elite Controller V2 - Powering itself off intermittently