Microsoft don't care about there customers problems as long as they get your money they...

I did all that and i fully explained my issue but havent been given any help, the first adviser i spoke to about the game i explained i had played it and at first i had no problems but then issues started occuring and i tried to play through them to the
point the game got unplayable because of the faults and constant crashing, that adviser said that yes i would get a refund because i had a valid reason for the request and had never applied for a refund before, i then got rejected for my refund, i reapplied
and contacted support again tonight about it to talk to someone to get assistance where because i had played longer than 2 hours i wasnt eligible for a refund yet these faults dont occur within that time frame and im still within my 30 day returns, i feel
taken advantage of as a customer i am disabled with mental health problems and on a low income because of it, so nearly 30 pound for a faulty game i cant play isnt right thats a lot of money to me, im now onto support again to speak to a manager and ive been
on hold for 1 hour and 30 minutes, all this trouble has made me very upset about a week ive been trying to get help with this and i feel like its its gonna keep going on like this until my 30 day returns is up, but no one at Microsoft seems to care

Hello GraveWolfsbain,

Thank you for posting on Xbox Forums about this issue that you are encountering with requesting a refund. In regards to this issue, when you contacted Xbox Support did they walk you through the refund request webform through the Xbox website? If so,
did you receive an email about the refund request and in that email did they inform you that they were going to deny you the request? If so, did you try replying back to that email? If you reply back to the email, you are able to add more info about why you
would like to request a refund.

Additionally, if you have not requested the refund through the website I will include the link to
Request a Refund so that we can try and resolve the issue for you.

If you have any other questions please feel free to reply back letting us know. Thank you again for posting on Xbox Forums.

Hi Grave,

Thanks for the update on the issue. The only way to appeal a decision is to email the ones that denied it. So the denial email you will need to reply to and go from there. What troubleshooting have you tried to get the game working? Have you tried uninstalling
and reinstalling the game? Make sure there are no game updates.

Thanks,

Brad

Always an excuse lmao.. Instead of taking responsibility and doing right by the customers that pay for your service, you make the customer the customer look like they did the wrong thing Or that it is their fault.. smh. To think Microsoft used to take
care of its customers. Guess it's all about money now.. 👍 Considering it's all about money now Microsoft should at least make it an option to purchase more switches... Since you clearly don't care about your customers anymore..

SO WHAT'S. BEING DONE ABOUT THIS ISSUE!!!!!!!!!!!?!!!!!!??!???? I HAVE THE SAME PROBLEM & MICROSOFT HAS MY MONEY. 😢 😢. I GUESS THEY DON'T CARE AS LONG AS THE CHECK CLEARS THE BANK!!!!!!!!!!!!!!!!