Microsoft does not offer any protection/assistance for purchases made through authorized...

Discus and support Microsoft does not offer any protection/assistance for purchases made through authorized... in XBoX on Windows to solve the problem; I purchased a device though "select a retailer" on xbox.com. This showed Walmart and a price for the device. The device sold and shipped though walmart... Discussion in 'XBoX on Windows' started by JustinCarpenter1, Nov 18, 2021.

  1. Microsoft does not offer any protection/assistance for purchases made through authorized...


    I purchased a device though "select a retailer" on xbox.com. This showed Walmart and a price for the device. The device sold and shipped though walmart was priced higher than the listed price on xbox.com. The support then further stated "Xbox does not handle anything related to 3 parties" followed by "I cannot escalate Anything purchased at a 3 party.". So authorized device resellers are not supported by microsoft nor xbox and therefore there is no protection with going through an authorized device reseller what is the point of trusting authorized device resellers when anything purchased gets no support from microsoft nor xbox?

    :)
     
    JustinCarpenter1, Nov 18, 2021
    #1
  2. SwordofWhedon Win User

    Microsoft does not offer any protection/assistance for purchases made through authorized Device Resellers

    Are you 100% sure WalMart was the seller? Amazon will store and ship other people’s merch for example. They, and I’m guessing WalMart will often redirect you to third parties automatically when their own stock is exhausted

    Microsoft has no control over other retailers, but I find it unlikely they would be selling over SRP themselves based on my experience with retailers

    Microsoft supports products purchased from third parties with warranties and other standard support, but have no ability to influence this issue
  3. Smwutches Win User

    Microsoft does not offer any protection/assistance for purchases made through authorized Device Resellers

    They will still cover the console under a manufacturer's warranty if that's what you mean, but since the purchase itself is not made through Microsoft/Xbox they're not expected to handle anything related to that. That would be like purchasing an item in one store and expecting another store to take care of any problems with it.
  4. JustinCarpenter1 Win User

    Microsoft does not offer any protection/assistance for purchases made through authorized Device Resellers

    I was under the impression that Walmart was a retailer of xbox. As stated this purchase was from Walmart directly (sold and shipped by walmart), not a third party through walmart.
  5. JustinCarpenter1 Win User

    Microsoft does not offer any protection/assistance for purchases made through authorized Device Resellers

    interesting, I was under the former idea and unaware that if it is not not classed as an essential good then they had free will. But I assure you that is is direct from Walmart.
  6. ngocphi Win User

    Microsoft does not offer any protection/assistance for purchases made through authorized Device Resellers

    That's where you made your mistake you are forgetting that is NOT an authorized reseller

    What you are seeing is something completely different

    Yes ms cannot control free will but they can control retailers not resellers who buy consoles from retailers

    Retailers are controlled by price gouging laws but NOT resellers who havr free will

    But you forgetting what you are seeing THAT RESELLER isn't WALMART

    Resellers on walmart are like Amazon marketplace they may use the website to sell but they aren't the retailer

    They are a third party and not under the control of a controlled market like Russia or china

    Free will is NOT illegal
Thema:

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