Microsoft does not deposit my credits!

Discus and support Microsoft does not deposit my credits! in XBoX Rewards & Social to solve the problem; About Redemption of rewards points asks me to update my account. I've done this several times and Microsoft can not make the deposit I talked to a... Discussion in 'XBoX Rewards & Social' started by JuniorCabello, Mar 1, 2017.

  1. Microsoft does not deposit my credits!


    About Redemption of rewards points asks me to update my account. I've done this several times and Microsoft can not make the deposit

    I talked to a friend who had the same problem and our case is similar. He also had 2 addresses registered in the account, one Brazilian address and the other in the US and according to him, Microsoft could not identify which account would make the deposit.

    What should I do since this has been happening since August 2016?

    I hope this time you solve my problem!

    Thank you

    Robson Jr.

    :)
     
    JuniorCabello, Mar 1, 2017
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Rewards credits pending for more then 1 year

    Hello Rise Lara Crft,

    Your account does not have a Microsoft payable account to deposit into, so the deposit is failing. We cannot deposit Rewards Credits into a non-Microsoft billable account (like Credit Cards). If you wish to receive your deposit,
    you must create a Microsoft payable account for us to deposit Rewards Credits into. We can no longer transfer Credits between different gamertags. Apologies for the inconvenience.
     
    XBLRewards8, Mar 1, 2017
    #2
  3. kungfutony95
    kungfutony95 Guest
    Need help. I have a total of 19,050 credits pending that will not convert into my account.

    I have 19,050 reward credits pending that will not deposit into my Microsoft wallet. They have been building up for the past 2 and a half months but have not converted/deposited and it also does not even give me the option to request an early deposit.
     
    kungfutony95, Mar 1, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Microsoft does not deposit my credits!

    Hello JuniorCabello,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
     
    XBLRewards8, Mar 1, 2017
    #4
  5. XBLRewards8 Win User

    Microsoft does not deposit my credits!

    Hello JuniorCabello,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  6. XBLRewards8 Win User

    Rewards credits pending for more then 1 year

    Hello Rise Lara Crft,

    Your account does not have a Microsoft payable account to deposit into, so the deposit is failing. We cannot deposit Rewards Credits into a non-Microsoft billable account (like Credit Cards). If you wish to receive your deposit,
    you must create a Microsoft payable account for us to deposit Rewards Credits into. We can no longer transfer Credits between different gamertags. Apologies for the inconvenience.
  7. Smwutches Win User

    Rewards Credits Deposit Date

    Yes and no. Credits are automatically scheduled to be deposited into your account by the following 15th or 30th of the month after you have at least 5,000 pending. You can request a deposit when you have at least 1,000 credits in order to have them deposited
    before needing to have 5,000 pending first, but they are never deposited instantly. They would just be deposited on the deposit date listed on the site at the time that you make the request. Either way, deposits are only ever made around the 15th and 30th
    of the month. There is no way to have them deposited at any other time and nowhere on the Rewards site does it say you can have them deposited instantly.

    Xbox support does not handle the rewards program so they do not have correct information regarding the program. This is from the program's FAQ:

    When will I get my Rewards Credits?



    Rewards Credits will be converted into your country's local currency and deposited into your Microsoft account by the 15th and 30th of each month, once you hit 5,000 Credits. If you have less than 5,000 Credits, they will be held as Pending until a quantity
    of 5,000 is reached.


    What if I want my Rewards Credits, but I don't have 5,000 accumulated?



    If you reach 1,000 Rewards Credits or more but don't have the 5,000 Credits needed to automatically trigger a deposit, a 'Request Deposit' button will appear on your MyRewards page.
    Click the button to request your credits, which will be deposited into your Microsoft account by the next scheduled deposit date.
    Check out the progress bar at the top of your MyRewards page to see your Credits progress.
  8. XBLRewards3 Win User

    A problem with my account...still

    Hi Staalker. The current issue still does not have a resolution, and we are still receiving the deposit error when we attempt a deposit. Unfortunately, the Rewards program customer service team cannot manually deposit your Credits into your Microsoft account.
    We will need to reach out Microsoft Support to do that. We are escalating your case for a manual deposit.
  9. XBLRewards8 Win User

    xbox credit maxed out at 5000 credits since

    Hello oneKODIAK,

    From the FAQ:

    When will I get my Rewards Credits?



    Rewards Credits will be converted into your country's local currency and deposited into your Microsoft account by the 15th and 30th of each month, once you hit 5,000 Credits. If you have less than 5,000 Credits, they will be held as Pending until a quantity
    of 5,000 is reached.


    Since you were beneath 5000 Credits, we did not schedule a deposit for you. Also from the FAQ:

    What if I want my Rewards Credits, but I don't have 5,000 accumulated?



    If you reach 1,000 Rewards Credits or more but don't have the 5,000 Credits needed to automatically trigger a deposit, a 'Request Deposit' button will appear on your MyRewards page. Click the button to request your credits, which will be deposited into
    your Microsoft account by the next scheduled deposit date. Check out the progress bar at the top of your MyRewards page to see your Credits progress.


    Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
    the following month.
Thema:

Microsoft does not deposit my credits!

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