Microsoft Does not care!

Over four weeks ago I started having trouble with my elite controller. It would no longer connect to my Xbox One console. So I went to Microsoft online repair center to put in a request to repair my controller. I got authorization to get it repaired. So
I sent in the controller through USPS I bought insurance and postage for the shipping which was $12.00 in total. It took about four days to receive what I thought was my Elite controller. I opened the box what did I see? My Elite controller? Nope a regular
white one.

So I start a chat with Microsoft Xbox support his name was Rusty, he was very helpful at first he asked me to send to him a picture of the white controller the shipping information, a picture of the boxes labels that the controller shipped with, and serial
numbers. I sent all the information asked to Rusty. After that Rusty never tried to contacted me again after I sent multiple emails asking for a status update from him. That some great customer service right?

After a week had passed without reply I started another hour long chat with customer service this time with Rommel. He was very helpful too. He looked at all my information and he basically told me that he would need to upgrade my ticket to a higher support
level. I said great! Now maybe this won't take much longer to sort with whole thing out . Well now it was been seven days since that chat, well five not counting the weekend. No reply from Microsoft, no controller. This was been the worst experience I have
ever had from any support.

I have been with Xbox since the beginning I got my first Xbox in 2002 and Xbox live subscriber since then as well. What is going on with your support and why can they not resolve this simple issue?

Thank You,

Joseph

:)

 

Does Microsoft care?

Level 1

Posted 27 Mar 2014 1:26 AM

REALLY, STOP TELLIN PEOPLE ON THIS FORUM HOW GREAT THE X1 IS. IT FEELS LIKE YOU ALL WORK FOR MICROSOFT. MY SYSTEM WONT READ THE DISC INSERTED AND SO I WENT THROUGH THE PROCESS TO GET MINE BACK WITH FED EX. SO I GO TO THE FED EX STORE AT OFFICE MAX, AND I
KNOW ITS NOT A FED EX STORE BUT COME ON MAN THEY DIDNT HAVE A BOX TO FIT THE X1 SAFELY WITH THE BUBBLE WRAP, SO THE GIRL SAYS YOU CAN BUY ONE OF OUR BOXES LOCATED IN THE BACK OF THE STORE. I LEFT THE BRICK AT THE COUNTER HOPING SOMEONE WOULD STEAL IT. I LOOKED
AT THE BOXES THEY HAD TO OFFER, 18X18X12 14X14X14 12X WHO CARES AT THIS POINT. SO I CALL MICROSOFT WHEN I GET HOME AND I AM TALKING TO THE GIRL ON THE OTHER LINE AND SHE SAYS WE HAVE TO GET BACK TO YOU IN 24 HOURS. SO CALL BACK TOMORROW.REALLY? I ASK TO TALK
TO A MANAGER AND I GET REDIRECTED TO JOE, WHO IS COOL. AND STILL WONT WAIVE THE 15$ TO GET ADVANCED SHIPPING.(GET A SYSTEM BEFORE YOU SEND YOURS IN.) SO I TALK TO HIS BOSS AND SAYS THE SAMETHING. 1:35:40 MINS ON THE PHONE. I SAY, ILL JUST USE THE REGULAR
SHIPPING METHOD. FOR A PRODUCT THAT IS WARRANTIED FOR 1 YEAR THEY EXPECT YOU TO STOP PLAYING YOUR 500$ (MINUS GAMES) PRODUCT AND SHIP IT YOURSELF FOR AN ADITIONAL 15$ DOLLARS AND A 500$ HOLD ON YOUR CREDIT CARD. THAT IS BAD BUISNESS. SO I CHOSE TO SEND IT
IN EXPADITED FOR 10.50$ AND WAIT 14 DAYS FOR A DISC DRIVE ISSUE. WHEN I HAD THE YLOD FOR THE PS3 THEY SENT ME A BOX AND 3 GAMES TO MAKE IT SMOOTH OVER. WHY DID I BUY THIS NEXT GEN GAMING SYSTEM? TO PAY 15$ MORE DOLLARS TO GET THERE 4 MONTH OLD PRODUCT FIXED
DUE TO THERE COMPANY WANTING TO RELEASE TOO SOON AND INSTALING A RUSHED DISC DRIVE THAT THEY DIDNT WANT IN THE FIRST PLACE. WHEN I GET MY CONSOLE BACK, IF I GET THE BRICK BACK? I AM GETTING THE NOT TO MENTION SYSTEM.

 

Does Microsoft care?

If you do the advanced replacement then you don't pay a dime. Any who I had my disc drive stop and the one I just got from ms disc drive is making a grinding noise and because the ticket is still open I cant do another replacement so they escalated it still
waiting on a call from them. But I did get a free game for my trouble wish it would have been titanfall but im enjoying dead rising 3

 

you don't send an follow up email

You contact support dirextly

Emails.are only for sending receipts and pictures.not communications concerning a service repair

 

Oh I know that the thing is that this issue was upgraded according to them to the next tier in their support system. Now what wait until when? Now this has gone on for more than a month without resolution.

 

Yiu have to.contwct support they are the only ones who can do anything about it