Microsoft, Do You Hear Us/Me?

jason jett · Jan 29, 2025 at 8:25 AM

I/we need some real, live, human support from Microsoft. I can call Apple, and Sony. Why not MSFT?

You closed your brick-and-mortar stores, then made customer service available only online and mostly via community forums.

I had to jump through hoops in April to get a callback, and purchase an international day pass from AT&T because your drop box window does not list my current location of Fiji.

[mod removed - personal information]

Please call or email to assist me in changing the username assigned at registration, but which I would have to pay to change, as you exposed that information. The payment card that was associated with my account was deleted by Citibank after my information was exposed in the 1 April data breach at Microsoft/Xbox and unknowns used my user/pass to make fraudulent purchases of Robux and Vbucks and games.

Microsoft refunded some of the fraud purchases, but refused to refund others of the nearly 40 purchases.

I was issued a new banking card and used it in May to purchase $4.98 Robux. Unknowns then promptly made five fraudulent purchases, although I had changed the password for my account. So, I quickly removed the card from being available on my account.

I will resubscribe GamePass when Microsoft gives me assurance my data will be protected, allows me to select a username, refund all fraudulent purchases that were made and apologize for all the inconvenience caused by leaking my data.

I purchased a PS5 in early May with a three-month Play Pass amid the unresolved problems with Microsoft. There have been no problems with Sony…

Thank you for reading, and I hope for a response

:)

ngocphi

No you have to also schedule a call back for sony with them also

I know because Id had to do Warranty and reboot of death claim not to.mention call centers get.slammed by prank calls or calls for.silly unrelated things like enforcement which is not.under support

Sony doesnt even have office forums.it's all handled by third party forums

jason jett

I would not know about PS5 support; it has mot been needed. Sony did mot leak my data, and inform me with only an onscreen. alert that was deleted the same day. There was no public notification of the 1 April breach, and no support for those affected. Xbox online support had me answer questions that mostly were inapplicable, and I only got to speak to a human by checking “the purchase was made by a child.” When I checked the purchase was made by an “unknown person “ I would be directed straight to refunds. And, when finally I got to explain my situation to a human he offered no assistance or consolation, no apology or reassurance; only “go to Xbox.com/refunds.”

Granted gaming is different; there are miscreants all over the place looking to take any advantage or make any steal. That is why we need human support—at least via email or live chat. Prank or irrelevant contacts could easily be dismissed in a professional manner. And the issues of customers paying for devices and subscriptions could be resolved. I call Sony re: TV and get human support. The same with Apple regarding my computer and phone. I was pleased, happy, to find a phone number for Microsoft technical support at its website while trying to resubscribe to Game Pass Ultimate so my son can play Forza 5. But I called and a bot answered who ultimately disconnected when I repeatedly asked for a human. Ultimately, I was able to subscribe by going to the Microsoft Store. And, I promptly removed the banking card used from payment options on my account.

John T. Kartak

Just now realized my gamertag isn't right. I'm It'sNoGood

"FlipperJester7"? WTH?

Anyhow, Hi Fantasticozzz. So what you're saying is that I need to get one of those PS3s? I think my son has one of those.

ACE404

I still have it on PS2 myself. from back in the day. I fired up the old BF on PS2 a few months ago and saw there were still full servers on this. I'm planning on firing it up again sometime in the next few days, and hope to see some familiar guys. When I
went on a few months ago, I actually got a few people that messaged me with "Who are you?". That made me laugh because I already know its because those PS2 guys probably played with each other so much they know each other. It was like that on XBOX where we
just knew the guys we played with like Hakaloogy, Burraco T, xSplinterx, Smok N CJ and a few others. I really hate that they took the servers down on XBOX, because even after the 360 came out, I bought the 360 version, but still preferred the original XBOX
version. When we were FORCED to go to the 360, I was fairly pissed because of the poor quality of it. The sound was *** up, like if a chopper took off from enemy base on Bridge Too Far, it would sound like it was directly overhead when you were at your OWN
deployment! WTF!? Anyways, If anybody figures out a hack to play this on original XBOX again, let ME know!! Inbox me on XBL and feel free to send me a FR!!

John T. Kartak

HEY FANTASTICOZZZ! I sure miss the bf2 days on Xbox360!

Microsoft, Do You Hear Us/Me?