Microsoft didn't transfer Minecraft to my account after confirmed successfull migration

Hi Nique! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Minecraft game. No worries, let me help you sort this out.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

Based on your description, your Minecraft account must have migrated to the original Microsoft account email address where it was first created.

In order to find the Microsoft account where your Minecraft was migrated, you will need to sign in to all of your Microsoft email accounts on account.microsoft.com > then go to Payment and Billing > Order History > select the date of range to 2011 when you purchased your Minecraft game.

From there, check if you have any Minecraft transactions. If you have found the transactions, use the same Microsoft account to log in to Minecraft Launcher.

If the transaction is not there, which means that is not the Microsoft account where your Minecraft was migrated. Please check your other Microsoft accounts' order history.

If you feel the need to contact Microsoft Support, here's how to reach out to them:

Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes
> Select Show Contact options
> Select Request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time. You may also check these links for reference:

https://answers.microsoft.com/thread/988332e4-631f-457c-8bc8-210e7a19be37

https://answers.microsoft.com/thread/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

If the reply was helpful, please don’t forget to upvote or accept it as an answer, thank you so much. Stay cool and have a great day!

Best Regards,
Darhyl

I have only one Microsoft account. I do not remember what email-address the account was bought on, but that doesn't matter, because the minecraft account was migrated after anyway. And it was migrated to my one and only Microsoft account in 2022.

Anyway, I'm going to try to contact live chat support.

Hi Lucas,

When I log in to the Minecraft website with my current Microsoft account, it says I don't own Minecraft. I do have the confirmation email about the migration, and the confirmation email from when I transferred my Microsoft account.

Thanks

Hi, around 2011 I purchased Minecraft Java for my son using my own email (this Microsoft account). So naturally when we migrated the Mojang account it got migrated to my personal Microsoft account. Now my son is an adult, and due to safety and privacy reasons we would like to transfer the Minecraft user to my sons own Microsoft account, and was wondering if that was possible?

Unfortunately nothing is transferable between accounts.

So you purchased Minecraft with your Mojang account, right? Then you migrated to a Microsoft account?

Did you received the confirmation email about the migration process on your Microsoft account?