Microsoft device warranty shows old date after adding new device

Discus and support Microsoft device warranty shows old date after adding new device in XBoX on Consoles to solve the problem; On April 7th, I purchased an Xbox controller. Due to a defect, I returned it for a refund and placed a new order to purchase a different controller on... Discussion in 'XBoX on Consoles' started by OSMAN ATLI, Apr 26, 2025 at 1:13 AM.

  1. OSMAN ATLI
    OSMAN ATLI Guest

    Microsoft device warranty shows old date after adding new device


    On April 7th, I purchased an Xbox controller. Due to a defect, I returned it for a refund and placed a new order to purchase a different controller on April 17th. Today i removed the old controller with the previous serial number from my Microsoft devices, and I registered the new one with its serial number.

    However, when I checked the warranty status of the new controller, it shows the warranty period of the previously returned device. I want to clarify that I did not request a replacement — I returned the defective unit and bought a brand-new one separately.

    Why is the warranty of my new controller showing the old one’s warranty period? Could it be that someone used this controller before, or is this just a system error or something?
    I don't want anyone else to use the product I bought, I'm a little obsessed.

    So I'm wondering if I'm the first person to enter the serial number of this product and if I have a chance to find out?

    :)
     
  2. Christyna64 Win User

    6 week old Xbox One broke

    You can still request a Warranty Service Request if you go to the Device service and replacement page. If your console was linked to your account it will show up in the list, if not, then click register new device. After entering the serial number of your
    console it will automatically show up and the status of your warranty. If it's out of warranty they can still fix it for a fee.

    Device service and replacement

    https://support.microsoft.com/en-us/devices
  3. heyitzgomez Win User

    Elite Series 2 Warranty

    After I registered the controller on the Microsoft website it showed on my devices list with a one year warranty attatched to it.
  4. SalmonBirch4459 Win User

    Can't register my device

    I was able to get it registered. I eventually navigated myself to the main Microsoft device site here:
    account.microsoft.com/devices and then clicked add device after I signed in, then clicked the register Xbox link. Entered the information and it registered. However it is showing that the
    warranty will expire in March 2017, which isn't correct as I just purchased it on September 30th and you get 1 year of warranty protection from the date of purchase. Thoughts on how to get that fixed? Hope my solution works for others on getting it registered.
  5. TaZeRGaMeRYT Win User

    black screen of death on my Xbox one console

    "Is this a new Xbox? If so, sign in at Device Support and then select Register new device. After you've registered, you'll see the warranty status for your device. If it's within warranty, repairs are free. If your device
    is out of warranty, you'll be charged a repair fee".
  6. andersonpassos Win User

    Forza Motorsport 5 won't install.

    "In some countries, Microsoft offers an Advanced Exchange Service ("STA"), where you may receive a device before sending yours to Microsoft for repair, under certain conditions. If your Microsoft Device qualifies, Microsoft will ship a replacement device (the "Advanced Exchange Device") to your designated location when you request covered warranty service. You must ship the genuine device to Microsoft within fourteen (14) days from the date Microsoft ships the advanced exchange device. By choosing to add the STA to your covered warranty service request, you AGREE to the following terms:

    Your Microsoft Device does not qualify for STA if it is damaged and/or is not covered under the warranty and Microsoft Manufacturer's Hardware Limited Warranty Agreement, Extended Hardware Service plan, or Microsoft Complete plan, as applicable.

    The Advance Exchange Device will be delivered to you in a box with a prepaid shipping label.

    You must use this label to return the Microsoft Device for which you received the Advance Exchange Device and for which you are requesting warranty service. You must ship the original device to Microsoft in the same box within 14 days of the date Microsoft ships the Early Exchange Device.

    To ensure that the genuine Microsoft Device is returned, Microsoft may ask you to provide us with a valid credit card number. In that case, YOUR CREDIT CARD WILL NOT BE CHARGED if you return the genuine Microsoft Device (with the serial number provided) within 14 days of the date Microsoft ships the Early Exchange Device.

    You will be paid the cost of the Early Exchange Device and a handling fee equal to the current MSRP of the Early Exchange Device if: (1) Microsoft does not receive the genuine Microsoft Device within 14 days of the date the Microsoft sends you the Advanced Exchange Device as directed by the carrier's control system; (2) The Microsoft Device is not under warranty; and/or (3) the Microsoft Device is excluded from warranty or service. If Microsoft asked for your credit card number, IT WILL BE CHARGED FOR THESE FEES AUTOMATICALLY.

    If in doubt, contact Microsoft Support."
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Microsoft device warranty shows old date after adding new device

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