Microsoft device replacement is not working

Very confusing post but sounds like you have a bad power brick if this is the case phone support and send it in

After a tech support chat session with Microsoft I returned the device and requested a replacement. The replacement is now working fine. It appears that my first device was dead on arrival. That is disappointing for a brand new device that arrived in sealed
box. So bottom line, if yours isn't working, try another controller, and if that doesn't fix the issue request a replacement.

After a tech support chat session with Microsoft I returned the device and requested a replacement. The replacement is now working fine. It appears that my first device was dead on arrival. That is disappointing for a brand new device that arrived in sealed
box. So bottom line, if yours isn't working, try another controller, and if that doesn't fix the issue request a replacement.

Zathrus,

Yes, it is a little disappointing. But, I'm glad to hear that you were able to get it replaced and that things are working now.

Good luck and good gaming,

SA

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Thijs, as this forum is public viewing and unfortunately as independent consultants we do not have access there is some data nor your account, have you tried to check directly with UPS to see if they find your order?

Okay so it seems you need to add the controller with serial number to your microsoft products at https://account.microsoft.com/devices/ . You can then process the replacement. It was a really easy process and there is no repair but as it is in the 2 year
warranty period is a straight replacement. Hopefully this one works.