Microsoft Design Lab Controller only 8 months old - rubber grip defect

Hia, Please check the warranty it should be a year. Contact Microsoft Store where you purchased the controller and explain to them what happened take a picture of the defect email Design Lab team let them review it.

Thank you

Thanks for the reply but would you be able to link me to where I need to go, or the email address I should send the pictures to? As I said before, I tried going through the Microsoft store contact page and I got.....

"There are no service options available. For further assistance, contact us."

Hia, Please check the warranty it should be a year. Contact Microsoft Store where you purchased the controller and explain to them what happened take a picture of the defect email Design Lab team let them review it.

Thank you

This seems to be a regular problem with rubber grips, sadly. People are regularly having issues with them coming off of the Elite controller. If it's under warrantly, definitely contact Microsoft/Design Labs again to get it fixed. I have an Xbox Design
Labs controller myself, but without the rubber grips. Sorry you're having issues with them. Hopefully you've had it for a long time at least and got some good out of them so far.

The rubber part peeling off seems to be a common problem. I've seen 2 Elite's where the rubber came completely off and just fell off the controller within a few months. I got a regular controller through the Xbox Design Labs and have had it for years
and it still works perfect (no rubber grips or anything on it).

Hiya..

Design Labs does offer a rubberized grip for the controllers as I got that feature when I purchased my custom controller. There is an additional cost for that option though.

Happy Gaming !!!