Microsoft debited twice and then removed game after refunding second charge

HAH..... good luck - i tried to purchase a game through the console store, was charged twice on my bank account, shows no purchase in orders and support say its a "banking error" - sure cause my bank just decided to pay microsoft twice for a game!!

no matter if i provide microsoft with both proof of payments, they say the order is not on their system therefore its a banking error. So im left R2000 short, no game, no refund and no "support".

DO NOT USE THE CONSOLE MICROSOFT STORE - HAS MANY BUGS (will debit your bank account when you purchase, but will not show item as bought) AND "SUPPORT" WILL MAKE IT YOUR RESPONSIBILITY TO REQUEST REFUNDS THROUGH YOUR BANK (with additional charges)

So, to be clear:

- You tried to buy the game, you got an error and you got charged without getting the game?

- So, you then tried a second time and you got the game;

- You then got a refund for the first attempt (when you didn't get the game)

I am confused as to why you are expecting a second refund if you got the game you wanted on the second attempt? From what you have written, you were only charged wrongly once, not twice?

okay so, let me explain i was charged twice for 1 game, then when i requested the refund i only got refunded once when i submitted the request i stated i wanted the refund for both charges and thus me not getting the game

I just had the same problem with my Fallout 4 Season pass I was charged twice but got my pass on the second try but I was still charged twice. Still no refund as I have to call them tomorrow.

What kind of issue, like an account ban? And they actually charged me twice so.

If they charged you twice then you should see the 2 charges on your account and be able to refund them.

Charging back from the bank means the bank takes the money back from Microsoft, then you requesting a refund has Microsoft usually issue a refund. This would mean you get the money twice and Microsoft is out of pocket, that could be seen as fraud and classed
as marketplace theft.

Marketplace theft can lead to a permanent account suspension,only Microsoft knows if the will do that however.

Usually the first records to get a refund is from the company you made the purchase from, not to do a charge back.

If you pre-ordered with a credit/debit card, then there won't be a refund, as you do not get charged for pre-orders until around 10 days before release of the game/DLC. If you pre-ordered with Microsoft credit, then you are charged straight away. You would have been refunded back in your Microsoft account if you paid with that.