Microsoft Customer Service

Hi OddFox,

Thank you for bringing this to our attention. Unfortunately, you will not be able to reach the enforcement team here on the forums or throught support. I recommend visiting our Enforcement website for all info regarding Bans/Suspensions.

If you were suspended for longer than a day you can also submit a case review from the same website.

To see how to submit a case review, please check out the following link:

https://enforcement.xbox.com/en-US/home/howto?length=4#sub-topic0-6

I will also be locking this thread as there is nothing we can do on the issue.

I hope this helps.

Brad

Can't handle what? Theres no 'handling' involved. This is about downloading and apps not working, not the insider app. So il stay on it thanks.

Here's the thing ... "Gary the Gamer" quite possibly has the exact same problem you are currently experiencing. "Gary the Gamer" quite possibly has seen this before and knows just what to do to fix it. "Gary the Gamer" doesn't leave you sitting on hold for
minutes or hours with silly elevator music. Crowd-sourcing is very popular in all industries nowadays - Waze is crowd-sourced satnav, for example.

I guess it really depends on what you really want ... do you want the problem solved, or do you want to rant at someone who most likely has no direct control over what has gone wrong?

Well i think in agesture of good will for the lack of communication and the ridiculous server outage last night i think xbox users should be given a £5 microsoft store voucher as compensation

It is weird that it's gone down this frequently over the past few days. Hopefully, these are only temporary issues and won't be a big problem in the future.