Microsoft Customer Service is very lacking

ChadSpeer · Mar 25, 2021

Called 6 different times, and no assistance from them. They just transfer the call, and do nothing to remedy the problems. So frustrated when you spend your hard earned money, and they don't stand behind their product. The box comes damaged, and they make no offer to exchange or refund my money.

:)

ngocphi

Because you called xbox support NOT ms store support according to your own post

Xbox support is NOT MS STORE

And not all xbox live regions have ms stores

And yes there is a difference

ChadSpeer

I bought it directly from Microsoft not a retailer. They are no help whatsoever. Really sad but true.

WARRIOR I M

Idk what happened to phone support but it’s gone now. I’ve called & was immediately directed to go to a website. I need help now, now by going out for 20 min, what could take only 3-4 if I could talk with someone.

ngocphi

Its a call.back service rather then you having to.wait.on hold

Click.contact.us.and you.doMt.recognize.a charge and talk.to.a person

The.options.change.and so you are just going to.have to.work.thru the menu

ngocphi

Refund would.have to.come thru your retail store.not SUPPORT

IF YOU are within the 30.days you.can claim.a refund from.the retailer

Exchangw would.only be done thru.the warranty proccess as that's how.it's normally done

This prevents fraud.

No manufacture does exchanges just.replacement when you send it in for repairs

If you want instant exchange you need to contact your retailer like normal People do

If you bought it from ms store you MUST contact ms store support NOT xbox support

Xbox support does repair and warranty NOT REtail exchanges

Microsoft Customer Service is very lacking