Microsoft Customer Service has tanked

It's not about getting likes or votes from other gamers. It's more likely to be seen by someone at Microsoft who can implement the change if it's posted on the feedback site rather than on the forums.

Couldn't care less if my thoughts get likes or votes from other morons. I reporting my distaste for the current system and suggesting returning to the old one.

Hello
GTNLUKY,

Thanks for reaching out to Xbox forums support.

I understand that you would like for Xbox Customer Support to bring back the phone number

instead of the support call back online process. It's definitely been an adjustment for everyone involved these past few months.

I suggest you give your feedback directly to
Xbox Ideas, powered by UserVoice . Our customer's voices never go unheard.

With enough feedback, change is always possible. In the meantime, If you need to speak to an actual Xbox Live Support agent

(Follow the steps below)

Thank you for reaching out to us!



As
provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0



Step 1 ----Select Xbox One

Step 2 ----Select
See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support



I hope this helps a bit more.

Good luck and happy gaming!

Felix

Xbox forums support

MS supports options are shrinking and they are getting less and less contactable.

Hey there,

You could suggest an idea like this through the Xbox Ideas website. If the idea receives enough votes, the Xbox team may look into implementing it as a feature.