Microsoft Customer Service complaint

Discus and support Microsoft Customer Service complaint in XBoX on Consoles to solve the problem; On 18/11/23 i purchased my son a costumed made controller from xbox labs , this was for xmas , week and a bit later , it got dispatched , which Fedex... Discussion in 'XBoX on Consoles' started by davidhearne1, Jan 28, 2024.

  1. davidhearne1
    davidhearne1 Guest

    Microsoft Customer Service complaint


    On 18/11/23 i purchased my son a costumed made controller from xbox labs , this was for xmas , week and a bit later , it got dispatched , which Fedex lost it, i contacted Microsoft about this and they said they would send me out a new controller just in time for xmas , this was a lie , infact they had no intentions of doing so , further communications i sent them emails i had received from Fedex stating that they had lost this parcel and all i have been getting is , there is no update regarding your case , this is still under investigation and time and time i have to contact them just for them to say that , also about 2 weeks ago , i got a email from ms with a link asking me to check with Fedex about my order with my old lost tracking number , i had to get on to them and say again , this is lost, fedex have lost this , you can track it all you want its lost .

    they said . this had been a mistake , as it stands iam still waiting for them to sort this out , 2 months later , anyone got any advice

    thanks

    david

    :)
     
    davidhearne1, Jan 28, 2024
    #1
  2. Yezzmina Win User

    Customer services complaint

    Many people here are Helix. I'm 99% sure Hassassinade is too. And oh hey, I dinged Level 2.

    On Topic: Um yeah.... Tell us about your troubles stranger. Stay awhile and listen.
  3. Badasti Win User

    Customer services complaint

    And here I was thinking I was the only one working with customer support posting around here. :)

    As stated above you should definitely post what you are trying to do on the forums. There are alot of people here who know how to troubleshoot most issues.

    Otherwise contact support again. Best of luck with your issue getting resolved!
  4. Misses Quinzel Win User

    Customer Service Complaint.

    Hey there, M ahh tt! Any information on your next steps should be in the last email you received from your customer advocate. Please refer to that email for any and all questions you may have, and for information on who you should be in contact with next.
  5. M ahh tt Win User

    Customer Service Complaint.

    Hey,

    I've wrote so much here and there I didn't know what I had wrote and what I hadn't.

    Thank you :)

    Do you know of their usual hours? I will not be home during weekdays until after 6pm GMT.
  6. M ahh tt Win User

    Customer Service Complaint.

    Completely agree with xTye.

    As for phoning support It's simply not happening, the current free time I have I enjoy playing my games and or relaxing, not getting stressed out by bad support. There may be some good guys there by all means, but I haven't got the patience to hunt the down.

    I also also promised a Day One Edition Controller after my first needed repair, I was sent a standard, I got told to sent this in so I could thee get my Day One, Guess what. Another standard. I'm then told I can leave my "complaint" in the chat as the bosses
    will read over them and respond (I'm nearly a week in now) No matter who I speak to, what day it is or whatever the issue, I seem to get no where.

    What am I really supposed to do here? Continue phoning until I strike it lucky and get someone that could solve my issues?

    Maybe I should just sell the lot, take a trip the the roulette table and pick a few numbers. I feel my chance of winning £ to pay for the things I should have received, or more to the point - promised is higher than trying to resolve it with yourselves.
Thema:

Microsoft Customer Service complaint

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