microsoft currency granted to wrong account

Discus and support microsoft currency granted to wrong account in XBoX Rewards & Social to solve the problem; i was granted 10 free tokens (Microsoft currency) by a live chat agent. but i was granted them on the wrong account, is there any way i could get them... Discussion in 'XBoX Rewards & Social' started by ActualTripod261, Feb 21, 2017.

  1. ActualTripod261
    ActualTripod261 Guest

    microsoft currency granted to wrong account


    i was granted 10 free tokens (Microsoft currency) by a live chat agent. but i was granted them on the wrong account, is there any way i could get them on a different account?

    :)
     
    ActualTripod261, Feb 21, 2017
    #1
  2. IndieRock
    IndieRock Guest
    IndieRock, Feb 21, 2017
    #2
  3. ngocphi
    ngocphi Guest
    wrong currency unable to use microsoft account credit

    You have to wait till the migration completes it can take up to 30days
     
    ngocphi, Feb 21, 2017
    #3
  4. Smwutches
    Smwutches Guest

    microsoft currency granted to wrong account

    You would have to contact support and speak to billing to see if there is anything they can do. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    Smwutches, Feb 21, 2017
    #4
  5. Smwutches Win User

    microsoft currency granted to wrong account

    You would have to contact support and speak to billing to see if there is anything they can do. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  6. eG x Thee Elf Win User

    Xbox Live Money/Membership problem

    Werewolf,

    Not to worry as it is nothing you are doing wrong, but Microsoft does not currently allowing MS account currency to be used to pay for an Xbox Live Gold Subscription. Currently the only subscription that can be purchased with MS account currency is a Music
    Pass on Xbox One. All this and more can be found in
    Microsoft's Currency FAQ    . Hope this helps!
  7. FecalCranium Win User

    Transferring Microsoft points to a different gamer tag?

    I have a question concerning granting allowances. I have 4 accounts on my family plan and I mistakenly granted points to the wrong account. Is there any way to correct this?
  8. XBF Crystal P Win User

    Xbox gift card

    Hi there Jane,

    Thanks for reaching out. I'm sorry to hear about the issue with redeeming the gift card on the wrong account.

    What type of gift card was it? (Currency/Subscription)

    Unfortunately, if the gift card is for Microsoft Currency you will not be able to transfer or refund. The funds will get attached to the account it was redeemed on.

    Hope this helps.
  9. Mister Cizl Win User

    Pre ordered south park fractured but whole and didnt get free stick of truth download

    Hey K1NG B4NGAR4NG! If you pre-ordered it with Microsoft currency you will be charged immediately, granting access to the pre-order bonuses. If you pre-ordered with a credit card, you will not be charged until 7-10 days before the game is released, at that
    time you will be granted the pre-order bonuses. Thanks for understanding!
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microsoft currency granted to wrong account

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