Microsoft credits not showing in balance

Discus and support Microsoft credits not showing in balance in XBoX on Windows to solve the problem; I have added money to my childs account to buy a addon in Minecraft. I got a notification in email that they wanted to make a purchase, I approved and... Discussion in 'XBoX on Windows' started by Joshua Baier, Jan 22, 2025.

  1. Joshua Baier
    Joshua Baier Guest

    Microsoft credits not showing in balance


    I have added money to my childs account to buy a addon in Minecraft. I got a notification in email that they wanted to make a purchase, I approved and added money as directed by the website, but after doing so it shows a balance of NA, but I can see the charge on my card and in the Microsoft account history. I've logged in and out, cleared cookies and my cache and it still not showing up in my account or the childs.

    :)
     
    Joshua Baier, Jan 22, 2025
    #1
  2. Tormaz Win User

    my xbox live and my xbox gamepass are suspended

    Hello!

    Are you stating that you can't purchase anything with your Microsoft Credit/Balance or that it shows you have a past due balance?
  3. RyanDeJonghe Win User

    Correct account, says points deposited, but they aren't in my microsoft awards balance

    That's it! Shows as a credit in my gift card balance, not as Microsoft Reward points. Perfect. thank you!
  4. Smwutches Win User

    Credits.

    What do you mean by credits? The only payment options for Xbox are a credit card, Paypal, or your Microsoft Account balance. If you've added funds to your account balance and they are not showing, you can check your transactions at http://account.microsoft.com to
    see if they were already spent.
  5. Snodacious Win User

    xbox live rewards credits

    I also have this issue. I spent 500 x2 on the 10,000 credits and 250 x1 on the 5,000 credits. In my rewards it says redeemed, but the balance does not show up on my pending credits and the balance also hasn't hit my Xbox Live account. But my gem balance
    shows that I purchased those packs. So in all I am missing 25,000 credits.
  6. Hoskayra Win User

    Microsoft credit balance

    Hello shaygrimes29 g, my name is Oskayra, and I will be happy to help you.

    Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

    Note: This is a public forum therefore, I suggest you not share your personal information.

    I am very sorry for the problem you are going through. For this type of case, I suggest you request a REFUND, there is a form, which is as follows:

    https://support.xbox.com/forms/request-a-refund

    There you will have to fill out the form with some information that will be requested and you should know that in case the refund request is rejected, you will have to respond to the email they sent you explaining the reason for your refund so that the team in charge can review the request again.

    You should also know that game refunds must be made before 14 days have passed since the game was purchased and the game has not been played for a long time, that is, considerable hours of play have not been accumulated. Otherwise, if these prerequisites are not met, the game cannot be refunded.

    Subscriptions can be refunded within 30 days of purchase.

    Sincerely,
    Oskayra.
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Microsoft credits not showing in balance

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