Microsoft.com says I have $0 on my Microsoft account but when I go to Xbox I have $30

Hello @Nick fontana, I hope everything is going well for you!

I am very sorry to know you are having such conveniences. Please do not worry about the situation because I am here to help you out!

According to the explanation you have provided, I believe your console might need either a network reset or just a system refresh. Therefore, you will only need to follow those simple troubleshooting steps that I will provide you with and your issue should be fixed.

The following troubleshooting step will help you clear out your MAC address:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Another step that you can try to resolve the issue, would be to remove and re-add your account. In order to do that please go to: settings> account> remove accounts> remove your account.

You could also try this troubleshooting step to clear any corrupted data from your device:

1- Go to settings on your Xbox

2- Select system

3-Select storage

4- Clear local saved games and your console will automatically restart

Note: When doing this step please make sure that you always play online so that all your data is saved to the cloud

If the issue still persists after going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 10-15 seconds plug all your cables back in and then restart your console.

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming

Hi, my name is Annanda, thank you for your question and for reaching out.

Jaquavis, I understand your situation. Some suspensions do not show up on the enforcement, not sure why. There is not much that can be done about it, okay? The only thing I can recommend is to keep trying to look at it.

Neither here nor on Support we can assist with suspensions since we are not the Enforcement team, so I can only recommend keeping an eye out for it and waiting for the temporary ban to lift itself.

I hope I was able to answer your questions! Please, if you have any other doubts, we are here to help.

If the reply was helpful, please don’t forget to upvote or accept as an answer, thank you.

Best Regards, Annanda.

Heya Jake and Chargers!

Let's have you both
Remove your profiles then
power cycle the console and re-add your the profile.

Then attempt to play an online game or join a party and let us know what happens!

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Currently, there is an ongoing service alert which is why you're experiencing the said issue. Don't worry because there is no problem with your account and this is already being worked on.

For more information and for you to track down the outage please check this link: https://support.xbox.com/xbox-live-status

Yeah my history is gone too xD

It says I have 0 out of 73 achievements for Gears of War 3, but when I click on it, it says 30 or something out of 73, but I have 0 gamerscore. Some other games popped out too... :3