Microsoft code has expired?

Thank you for helping - still no joy )O:

I'll contact Microsoft for advice

Thank you so much for your advice - the amount still shows as zero so I will contact them and hope they can extend/reinstate the amount.

Thank you!

Restart the Xbox then verified if amount is reflected on your account.

Hello Haymon,

Thanks for coming to the forums. Try
power cycle the console see if the currency shows up. If it does expire today and is there you can try make a purchase with it. Otherwise you can try request a call from support. They may be able to assist you further.

When you go to Contact Us to get it to request a chat follow these steps:

• Step 1 ----select Xbox One
  
• Step 2 ----select see other options then subscription changes
  
• Step 3-----select show contact options
  
  Step 4 ----select request call from support
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

Hi there,

Sorry to hear your having issues with your gift card.

I have attached a support guide for you to refer to: Troubleshoot redeem gift card and code issues

Hope this helps

If it does give it a thumbs up !