Microsoft closed my XBOX's email account...

Jonathan Rankine · Aug 15, 2022

Microsoft closed my (for a period, unused) email address I used for my XBOX account.

How can I migrate the XBOX account to a different email if I can't initially sign into the originally registered email account?

Thank you.

:)

JosefLBohorquez

There is no workarounds if you want to re-use an email from a locked account (locked for break ToS, if it was deleted for inactivity that's not the case)

The email is blacklisted and can't be re-use.

Also, in case that the email can be re-usable. That is not going to give you the content associated to that email

Jonathan Rankine

Hi Josef,

Thank you for your quick reply.

My next thought was to reactivate it by reregistering the original email address since Microsoft states it doesn't exist, but when I attempted that, it then stated the address is already registered to someone else (who would be me)...

How can a previously registered email address be both A. registered and delisted but B. not existing?

Is it some issue with Aliases?

Any workarounds?

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Jonathan

Xbox profiles can't be unlinked / transfered between Microsoft accounts.

If your whole Microsoft has been deleted due to inactivity.
Sadly you may need to create a new one

wi7bit

Hi Jonathan

Emails aliases take a few months to become free again, even after an account or alias has been deleted. They do send email warnings of an account deletion to the address, but because you hadn't signed in for a while, they presumed it was dormant.

You can wait 90 days to try and re-add the alias to a new account, but either way, any previous Xbox profile information cannot be transferred to it. Even if the email alias is the same. All Xbox account profile data (achievements, purchases etc.) are related to an account, not an address.

There is no way of getting this back... sorry.

Hope that helps.

YojanWayne

As XBF Crystal P states, if it is a Microsoft email account, then you can not delete/remove it as it will close down your family members account. They will have no access to their email, OneDrive or any other Microsoft product or service they use
that account on.

So there is no way to change my xbox live account email, without resorting to microsoft account aliases

Microsoft closed my XBOX's email account...