Microsoft closed my email

AgVance · Dec 25, 2021

I bought my son a computer and set up a Microsoft account so he could use it today on Xmas. I made it less than 60 days ago. We set it up and used his computer for a few days. The. We wrapped it up and put it under the tree.

He opened it today and the email on the account was set up so you only had to hit "sign in.' He does not the account was deleted. I don't understand why. It kept coming up username does not exist so after a minute we figured out my husband got an email saying it was closed. Why?

:)

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello AgVance , as this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and neither your account, we can not specify the actual reason or accurately check why the account was closed.

To effectively clarify this issue, it is necessary that you contact Microsoft support directly, because only they can explain the reason for this increase in more detail.

To do so go to the link below:

https://support.xbox.com/en-us/contact-us

JosefLBohorquez

There is no workarounds if you want to re-use an email from a locked account (locked for break ToS, if it was deleted for inactivity that's not the case)

The email is blacklisted and can't be re-use.

Also, in case that the email can be re-usable. That is not going to give you the content associated to that email

Jonathan Rankine

Hi Josef,

Thank you for your quick reply.

My next thought was to reactivate it by reregistering the original email address since Microsoft states it doesn't exist, but when I attempted that, it then stated the address is already registered to someone else (who would be me)...

How can a previously registered email address be both A. registered and delisted but B. not existing?

Is it some issue with Aliases?

Any workarounds?

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Jonathan

Xbox profiles can't be unlinked / transfered between Microsoft accounts.

If your whole Microsoft has been deleted due to inactivity.
Sadly you may need to create a new one

wi7bit

Hi Jonathan

Emails aliases take a few months to become free again, even after an account or alias has been deleted. They do send email warnings of an account deletion to the address, but because you hadn't signed in for a while, they presumed it was dormant.

You can wait 90 days to try and re-add the alias to a new account, but either way, any previous Xbox profile information cannot be transferred to it. Even if the email alias is the same. All Xbox account profile data (achievements, purchases etc.) are related to an account, not an address.

There is no way of getting this back... sorry.

Hope that helps.

Microsoft closed my email