Microsoft Charged Me, I never received what I paid for, they have given me zero options to...

Hi, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

If I may ask what did you purchased that was not given? We need to validate so we can perform troubleshooting steps. Since you’ve mentioned renewed is this a subscription?

Also, the way to reach out to them is through Xbox support site only.

They took the 59.99 out when I did it. This is what they did and I know why they did it. The problem is it is wrong.

In 2010 of January or February I signed up for one year. The money was then taken out of my account. After the 1 year was up I never renewed. Microsoft automatically renewed me with my credit card no longer valid so they didn't allow me the service anymore.

Here is the part that is wrong. Why are they charging me a year subscription on my account when I never received a years worth of Xbox Live Gold. I already paid for my previous year and the money was taken from my account and given to Microsoft in 2010.
In 2011 I never received Gold, but because of the auto renewal I got charged for a year they I am not allowed to play.

Answer me this.....

If I don't receive the service how can I owe someone money?

It would be like me paying Microsoft to fix my car. If you don't fix my car how are you going to charge me 59.99 when I never received your service.

How? I have never cheated. They have given me no proof or explanation. And now ive lost 15 years of playing and games ive paid for.

It says 19.99 no free option itbtries to charge me when i confirm i have two valid payment options never gives me free option

Hi there thanks for the info and tips. No only activity on the account was me trying to log on to it like a retard in the last 24 hrs. Before that was a couple of weeks ago by my son.

The message he received from the mobile service provider is the following:

YOU HAVE BEEN CHARGED R143.99 FOR YOUR PURCHASE FROM THE MICROSOFT APPSTORE. THIS HAS BEEN CHARGED TO YOUR VODACOM ACCOUNT. account.microsoft.com/billing

As you can see it vlearly says a purchase was made from the Microsoft appstore. But no frther details were given. And in his order history the last order or purchased that was made was for a fortnite crew on May the 1st. for R125,21 We live in south Africa btw, his payment option is linked to his pre paid mobile phone account as I didn't see it as a safe option linking my credit card as a payment option.