Microsoft charged me for subscription and I can't remove my card

Discus and support Microsoft charged me for subscription and I can't remove my card in XBoX on Windows to solve the problem; Hello, I have a problem with Xbox Game Pass, today it charged me for 87zł but on my bill history it said that the payment couldn't go through and my... Discussion in 'XBoX on Windows' started by Spidek__, Sep 2, 2019.

  1. Spidek__
    Spidek__ Guest

    Microsoft charged me for subscription and I can't remove my card


    Hello, I have a problem with Xbox Game Pass, today it charged me for 87zł but on my bill history it said that the payment couldn't go through and my account is suspended. I can't cancel this now. What should I do? Can I get a refund? Do I need to pay another
    87zł and then I can cancel this? Please help because I can't contact with any of Microsoft Support Centrals.

    :)
     
    Spidek__, Sep 2, 2019
    #1
  2. Spidek__ Win User

    Microsoft charged me for subscription and I can't remove my card

    Hey, thanks I did that but is it possible to get a refund?
  3. Onyx Is Here Win User

    Microsoft charged me for subscription and I can't remove my card

    Sorry to hear it. If your card was not charged then your account is currently in an overdue state. You'll need to log in to
    https://account.microsoft.com and add a new payment method (paypal, credit card) and set it as the primary to cover the overdue balance. You will not be able to purchase or add any
    content until this is done.

    If you have trouble paying the overdue balance or you have more questions regarding it please contact support for further assistance
    https://support.xbox.com/contact-us
  4. SpiralOut46and2 Win User

    Microsoft charged me for subscription and I can't remove my card

    You would have to contact Support (there is a link provided above) to request a refund and then wait to hear back if it is approved or not.
  5. KindGryphon Win User

    random recurring billing for $14.99

    microsoft keeps charging me ALMOST everyday for the past year or so for $14.99 when i've checked both of my microsofts accounts that i've purchased things on which every subscription is canceled or expired. why do i keep getting charged for things i dont have anymore? and i've checked the recent billing history on both and none of them say that they've been charging me recently but yet i'm still being charged. NO SUBSCRIPTIONS ARE ACTIVE ON NEITHER ACCOUNT!!!. and no one has access to my card and those 2 accounts are my only ones. and i've tried removing my card on both accounts so it wouldn't charge me but they're still coming in. just stop charging me for this PLEASE. it's getting irritating since i can't find the source of where these charges are coming from.
    If the charges arent showing up on either of your Microsoft accounts and you even removed the cards and they charges still keep coming then SOMEONE indeed must have your card details and are using them. Thats really the only other thing that could be happening in this sort if situation.

    In these situations youd need to call your bank and have them put a block on any further charges and dispute the existing charges. Thats really actually your only option since the charges arent coming from either of your accounts.
  6. RosanneMM Win User

    cancelling XBoxlivego charges on my checking account

    I once purchased a card from Walmart for my grandson or online and want to stop the subscription. When I go to MICROSOFT billing and subscription , billing and payments, they won't remove the expired card. I finally got a new debit card with a brand
    new number to avoid any more charges but want it removed totaling and cancelled and it seems I can not.
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Microsoft charged me for subscription and I can't remove my card

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