Microsoft Changed my Child's Gamertag

FarStone49455 · Jun 16, 2019

It was a Microsoft assigned default gamertag. I didn't even create it. The kids liked it, and when we turned the Xbox on today, and it changed. No emails, or account notifications, it's just changed. Can someone look at this and tell me why it was modified
without notice? 1) We're all disappointed that it was changed, 2) At first glance it looks like the account was compromised because we didn't authorize the change and we weren't notified that Microsoft was doing anything.

:)

Boom B00M Boom

How to change your Gamertag

Change your child’s Xbox privacy and online safety settings

Smwutches

The only time Microsoft changes gamertags is if the enforcement team issued a forced gamertag change for a gamertag that violates the code of conduct. If that is the case, you would need to go to http://enforcement.xbox.com

If that is not the case, you would want to contact support and have them start an unauthorized access investigation if you believe the account has been compromised. http://support.xbox.com/contact-us

Gimpy_P

Do you know if your child may have shared the log in info with a friend or logged in from another location?

HassanB

Hi,

You can certainly change the e-mail associated with your child's gamertag. Please visit this page
here and read under "Can I switch my gamertag to a different Microsoft account?". When you change the e-mail on
the child's account, you'll be prompted to enter in the parental information tied to the child's account before you can proceed.

Sir KiKo and Co

Hello Dan,

yesterday I had a chat with xbox support about my problem, and there is the conclusion.: the second child account has for an unknown reason attribute "adult" which cannot be changed.

The sollution is here:

support.xbox.com/.../switch-gamertag-to-different-microsoft-account

support.xbox.com/.../switch-gamertag-to-different-microsoft-account

Martin

Microsoft Changed my Child's Gamertag