Microsoft canceled my LIVE Gold 1 year trial! (2 times in a row!)

Hi, on Friday, i bought a 1 year gold trial, but after five hours, my trial was canceled. On Saturday, i did the same thing, i bought a 1 year gold trial, but it happened again! I don't know what to do, i lost money, and I want to be reimbursed or
rewarded, please someone help me, i bought it 2 times = i lost 2 YEARS of Xbox Live Gold!

:)

 

Gold member was canceled

I purchased 1-year gold member from HongKong server last week.

And today I received a message from Xbox Live, that they give me 2 xbox live 3-Month gold codes (I guess cause this device is bought from Japan). So I redeemed these two codes.But I also received an email told that my 1-year gold was canceled.

So my question is , why my 1-year gold is canceled? and where is my money?

 

XBox Live tenure

I checked my gold tenure on the link eG x Thee Elf posted and mine says

Prepaid 12M Xbox LIVE Gold this one isn't canceled

Prepaid 12M Xbox LIVE Gold canceled

Prepaid 12M Xbox LIVE Gold canceled

Prepaid 12M Xbox LIVE Gold canceled

gold 1 month free trial canceled

but yet I have no number next to my name

 

Do you mean one year membership? If so then not sure why you would buy another one after the first dissapeared.

You would need to phone support for your region & they can tell you if there's some sort of billing issue with your account.