Microsoft/Borderlands VIP Diamond Code Promotion Not received

You're also advised (per Borderlands social media) to submit a report ticket to https://support.2k.com/hc/en-us about these issues.

The best way to reach Live Support would be here: Xbox Support

Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

The VIP site has been struggling to keep up with the traffic now that the game is out. That is true.

But I got the code and tried to redeem it several days before the increased traffic, when the site was working fine.

And the Diamond Code is a one time use code sent to me directly from Microsoft, so it should have never been used.

There may be a problem with the VIP website right now since the game just came out I assume the VIP site is swamped with people using codes for a lot of things. If you're like me and googled codes you may find some codes aren't unique for the VIP program
so your diamond code could have been one that was a general public code and you may not be aware you used it already? That's probably not very likely and I would suggest trying it a few times a day over the next week... it should work eventually... once they
get the site working because I myself am having problems redeeming non-diamond codes.

I believe most of the VIP codes don't expire until 12/31/2019... so you have a while I would assume to use it unless the code specifies otherwise.

I tried to, but the auto agent was no help and I couldn't find anywhere else to go.