Microsoft Billing department lets anyone use your email and will not help

that has nothing to do with billing

This is how ms accounts work

First they have to use an active email or create an ms account email

Then if they use an external email you must confirm the email which you must have done

This is a matter for accounts.mictosoft.com not billing who has no control over email accounts

Hello ImKay,

Thank you for posting in Microsoft Community.



We understand that you are trying to update your tracking email for your purchase. Let us check on this together and sort this out in timely manner.

You may update your email address from your shipping and billing information on your Microsoft account. Please use this link and sign into your account - Microsoft account | Address book.

Under Preferred billing or shipping info, please select change email.



We hope that helps.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator

What you'll want to do is add the account as an alias to your Microsoft Account.

The steps can be found here.

If you still have issues with that after adding that account, then I'd recommend logging into the account that had the Gold applied, at
account.microsoft.com click on Payments & Billing > Order History and find the Gold redemption. From there click on "Get order help" under it and that will take you to a page that
has details on how to get in touch with the billing department, who would be the best bet to getting this sorted out.

Best of luck and let us know if you have any questions!

Please call the XBox Support number for your area and discuss this with the Billing Department. Posting using inappropriate language accusing Microsoft of theft is not going to solve your problem.

Thanks Crystal,

I did respond to them directly by replying to the email I received containing the denial, each day, for about 2 weeks. They never responded though.

Do you know if this is normal for the Refunds Department? I talked to several people in the Microsoft Customer Service Department and the Accounts & Billing Department and they seemed surprised as well.

Thank you again!