Microsoft balance(Xbox one)

Hi there

This is due to the Microsoft balance (Microsoft store and Xbox one) and Xbox balance (which was used for 360 store) are 2 different systems in place that is why you cannot use Microsoft account balance to purchase the game. But if you had a gift card and
redeemed it on the Xbox 360 console you would be allowed to use it on the 360 store.

Hey there NixCrazy 11NixCrazy 11,

Thanks for reaching out to the forums for advice on how to deal with this issue. I can totally understand how this could be pretty discouraging. Did you also have any change to cover the taxes?

Taxes do apply to purchases online, if you did not have enough currency in your balance to cover the charge, it would ask you to use another way to pay.

Thanks for reading!

Hello Callum,

Thank you for posting in Microsoft Community.

We understand you are having issues with using your Microsoft balance. To clarify, a Microsoft account/balance can be used across multiple devices, including Xbox One and PC.

You should be able to use your Microsoft balance to buy games and other content on your Xbox One. However, there are some possible reasons why you might not see the option to use your balance, such as:



- Your Microsoft balance is not enough to cover the full cost of the item you want to buy, and you don't have a backup payment method set up.

- Your Microsoft balance is in a different currency than the one used in the Xbox Store for your region.

- Your Microsoft balance has expired or is about to expire. Microsoft balances usually expire after one year of inactivity.

To troubleshoot this issue, please follow these steps:
- Check your Microsoft balance and expiration date on https://account.microsoft.com/billing/payments
- Check your Microsoft billing address and make sure it is set to the same region as your Microsoft balance. You can do this by going to Microsoft account | Address book
- Make sure your Xbox One console is set to the same region as your Microsoft account and balance. You can change your console region by going to Settings > System > Language & location.
- Try to make a purchase using a different device, such as a PC or a mobile phone, and see if you can use your balance there.

I hope this helps! Let me know if you have any other questions.



Sincerely,



Microsoft Community Moderator

You can use your Microsoft account balance if you make the purchase from a 360. The One store has never been updated to work with Microsoft account balance for 360 or original Xbox game purchases.

In order to use your account balance for Xbox or Xbox 360 games, you would need to make the purchase from a 360 console. The One store does not recognize the Microsoft account balance as a valid payment option for that type of content.