Microsoft and Xbox accounts seperate

DominickBarton · Nov 9, 2021

My Microsoft and Xbox accounts are under the same email, password and everything as normal, but my Xbox account acts like it has restrictions under a family, while the account isn't in one, I made sure my Microsoft account was an organizer, but my Xbox account still acts as if it's a child account and comes with all the restrictions afforded by it, what do I do to fix this

:)

HomegrownSilky

The Xbox account and the Microsoft account are practically the same. They can not be seperated. The only way to have things seperate, is for one of you to start over with a new account.

DominickBarton

Let's use minecraft as an example

Trying to select multiplayer brings up the message Multiplayer is disabled. Please check your Microsoft account settings

The issue is I can't, it leads me to a redirect saying that if you're seeing this it's because you're not allowed within your family

I've never been in a microsoft family

So when I try to check if I'm in a family, i use the same email and password and everything

But sign into a different account

It's still me, but not associated with the xbox account

What do I do

This is really annoying

Francia J.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

I would appreciate it if you can provide me details in regards to the restrictions in that way I can provide the specific steps to fix the restrictions issues.

The English Gamer

all microsoft accounts have an xbox live account associated as they are one in the same, the xbox account IS the microsoft account and cannot be seperated.

Tezzerrific

a microsoft account and xbox account are one in the same, they are tied together and cannot be seperated.

Microsoft and Xbox accounts seperate