Microsoft and UPS

XxUtKiLlErSxX · Jun 21, 2020

Okay story time my xbox one s had the unfortunate famous black screen of death and through all attempts to fix the device without opening i had to eventually send it to Microsoft now everything is good im still in warranty and i sent off my device on the
12th of june 2020 and it arrived in geremany on the 16th but the service center didnt get it til the 17th and they apparently according to emails didnt start looking at it until the 19th which was the same day i went to the website and they gave me my new
UPS tracking number with an expected delivery date of the 23rd of june now im not expecting to arrive on time but how come Microsoft didnt send me an email notification about the new tracking number bare in mind they have only printed the label. Okay next
thing how come Microsoft do not provide the customer a copy of a fault diagnostic sheet so that the costumer can read and understand what they had to do to get the device working again as someone who studies computer science and is going into university to
do further studies i just dont understand why they don't provide the customer with more information with whats going on with there device whether that be a GDPR or a data protection act issue i dont know.

:)

Kiesey

I agree it would be very interesting to see info on what was faulty and how they reported it, Microsoft has never provided that kind of info with there console's that have been repaired, I kind of doubt they ever will.

DuFFuL

I'm an Aussie to mate and no offence but we were told all that before it came out. I personally don't think it's a crippled machine at all. And please don't bring playstation into this. It has nothing to do with it!

Dustoff59

As a Aussie and proud of it, I've had the fortune, some would say misfortune of seeing most of the world and I can honestly say that Australia is literally the best country in the world. Sure we have our problems, but compared to other countries, my god
we have it so darn good, but for all that is great about being a Aussie and living in the awesome country where we aren't trying to kill each other all the time, where the availability of firearms is restricted tightly, where children can go to school safe
in the knowledge that no one is going to come in and try killing them with a military weapon or the freedom to open expression is as much expected as is going down to the beach for a surf. We are a very lucky country, except for one thing. It would seem that
software and hardware companies such as Microsoft think it's okay to double and in some cases triple the cost of things that the rest of the world pay a fraction for.

If any of you are interested, take the time to do the Pepsi challenge, look into the cost of hardware and software in other countries and then compare it to Australia. Like me, you will be outraged. The excuses are as pitiful as politician trying to claim
$5,000 to attend footy match.

Having said all that, let me ask this one question. Who the hell does Microsoft think they are selling a crippled system like the X Box One to us Aussie after all the bluster and displaying at its unveiling. A system that as far as I can tell has very little
semblance to the system sold here to us Aussie. Can it bring up the TV Guide like they showed? nope!!!!, can I have a fantasy player like they showed? Nope!!!!, can I throw my arms around and make things move like they showed? Nope!!!, can I talk to it like
they did at its unveiling.....without having to repeat or yelling at it......As they demonstrated? Nope!!!! Yet they call it the same machine. Ummm hello.... last time I looked, if a car yard sold a particular type of car and you bought the car based on the
promo adverts, then when you get the car and it has no engine, no suspension, and drum brakes not disk, how long do you think that car yard would last before it would be hauled in front of the ACCC. That's the Australian Consumer watchdog who looks out for
activities like that and brings them to account, for all you non Aussie.

The point I am making is this. Although the games are great and yes we can now watch things on Blu Ray.... how long has Blu Ray been out? The fact is, while the PS4 is what it is, a games console, when you get it, you actually get what Sony touted. What
makes Microsoft so special, or immune from consumer laws when it sells it's Xbox One but if you happen to be in Australia. Take a back seat as your simply not going to get what the rest of the world enjoys. If you attempt to tie down one of the tech support
people as to what's going on and for of release date regarding, oh, say DLNA for example and they hang up on you as they did to me today.

I'm glad I was actually recording the conversation so that I could play it back to colleges if for some reason they actually surprised me with dates. But to be hung up on, now that's personal. Don't have an answer? Don't particularly care? Forgot that Tech
Support isn't the only ones that have recording devices? When all else fails hang up on the client?

My god, I didn't just buy a crippled machine far from being what i thought I was getting, i also got disrespectful, unprofessional tech support. What a waist of some $590 and whatever the cost of the gold membership is per month.

I want my money back or at the least a damn good written apology for all of this. I'm not a betting man but if I was to bet $1000 that not only will I not get my money back, but all I have said will be ignored and no apology given.

Yep, one very very unhappy Aussie.

FloppyEricShaun

5.1 Dolby Digital support is A MUST! Chop Chop ffs

DuFFuL

I am an Aussie my friend. Very proud of it! And I'm also a fan of the road warrior. Epic movie. If they screw up the mad max game I'm going to be a very unhappy camper!!!!

Microsoft and UPS