Microsoft amount

Thanks for reaching out to the Xbox Forums community for advice on accessing cross-platform play for Minecraft. I can totally understand how this situation could be confusing.

I suggest getting in touch with Mojang as they will be best equipped to handle issues with access cross-platform play through Minecraft.

If you are playing this off of a Switch, it would be best to reach out to Nintendo for further assistance.

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your duplicate charge.

Based on your description, it is possible that the second 30 baht charge came from a different Microsoft account.

Kindly check your other Xbox email accounts on account.microsoft.com > Payment and Billing > Order History > Select the date of range when you received the charge.

Also, check the accounts' Order History of your family members or friends who might have been using your Xbox console or Windows PC frequently at your home. It might be possible that your payment card is linked to their accounts.

According to the official Microsoft website: https://support.microsoft.com/en-us...icrosoft-398c5328-364c-d5e4-ea8f-f5ad60562a93 please follow the interactive tool in this link to investigate the second charge from your payment method.

I would also recommend you get in touch with Microsoft Xbox Support as they have the tools and resources to properly investigate this and track the charge down:

https://support.xbox.com/en-US/contact-us/

If the charge can't be found by the support team, I highly suggest you reach out to your financial institution/bank to file a dispute as this will be considered fraudulent charges. They should apply your refund right away so that the money will be refunded to your payment method.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Craig, I'm sorry for what you're going through, however as this forum is public viewing and unfortunately as independent consultants we don't have access to there's some data and neither your account, and we can't specify the actual reason or accurately verify this issue of the amount charged.

To effectively clarify this issue, it is necessary that you contact Microsoft support directly via chat

To do so go to the link below:

https://support.xbox.com/en-au/contact-us

Interesting but how do I switch to the non-promotional amount?

Only the bottom amount shows on Microsoft stores.

Would the variety and availability of free applications cause Microsoft to lose money for implementing XBMC, or would Microsoft still be making excessive amounts due to the amount of adverts and the general popularity of the 360?