microsoft account

I have a Microsoft account originally set up thru my sons xbox 360 with a gold membership. that console died and we recently for Christmas got a new xbox 1. but when we set up the console I set up a second gamertag under the same email and the same password.
Due to this I cant access the original account with the xbox live. obviously very frustrated that he cant play with his friends.......how do I resolve this issue? I know the original account is still active because Microsoft recently deducted the fee for
the membership from my checking account. Thankyou

:)

 

changing email address associated with xbox

This might help

Transfer Your Gamertag to Another Microsoft Account | Change Xbox Live Account - Xbox.com

 

I want to change my email associated to my account ?

I dd it a while ago pretty straight forward

http://support.xbox.com/en-GB/my-ac...nt/change-email-sign-in-for-microsoft-account

 

Hey there asajr66,

Sorry to hear you're having issues with your account.

For this particular issue, you'll want to get in touch with our
Phone Support team. They'll be best equipped to look into your account with you and work on sorting things out.