Microsoft account won't load on Minecraft

My microsoft account won't connect to minecraft. How come it only works for xbox.

Your Minecraft account is your Microsoft account, they're not separate accounts. You won't be able to recover the purchases or other content associated with the account.

Thank you for your Replay.

I tried to log into minecraft.net , it won't work because my minecraft i migrated to Microsoft. I can't login the Microsoft account is gone. Can Microsoft redeem my account?

The Minecraft account is from 2009, so its quite Import to me.

Thanks for the advice! We did the hard reset and still won't load minecraft. Do you happen to know if he uninstalls his game will he lose all his save files or lose his download since its not a disc?

Thanks!

Good afternoon Emily, have you done a hard reset on the console or just a basic restart?

Hard Reset:

"Hold the power button on the front of the console down for 10 seconds, releasing it only after the device shuts down. Disconnect the power cable and wait for an additional 10 seconds, then reconnect the power and turn the console back on."

The next best option after that is to Uninstall and Reinstall Minecraft. The game will install with the most recent update applied.

Hopefully this helps!