Microsoft account, restore password

Hi, sorry for my english. I'm going to try to explain my problem as well as I can.

I'm writting from a new microsoft account I have created because it is impossible to me to access to my old account. I've been trying to restore my password, but I always recive de same answer: "we can't verify your indentity". I have provided my name,
birthdate, gamer tag, last 4 numbers of my credit card... and nothing.

The main problem I have is that I want to play videogames that I have bought in my xbox one and I can't.

Is it possible to link these purchases to my new account? I have the videogames installed in my xbox one, and I have paypal invoices to prove de purchase. Or restore my old accout? Please.

I don't know what more to do. Thank you very much.

Best regards.

:)

 

How to password protect your Xbox LIVE profile

Xbox LIVE password overview

It is possible to download your Xbox LIVE profile to several different consoles. You may need to do this if you have more than one Xbox 360 console, or you want to play games at a friend's house. In such a situation, you may want to password protect your Xbox LIVE account so that no one else can sign in using your profile.

Set the console to remember your password

Once you have downloaded your Xbox LIVE profile to a console, you will be asked if you want the console to remember your password. The Remember Password option is usually off by default. This means that you will be asked for your Microsoft account password every time you sign into Xbox LIVE.

If you don't want to be asked for your Microsoft account password every time you sign into Xbox LIVE, select the Remember Password option.

Change the password protection on your profile

You are required to set the Remember Password option after you download your Xbox LIVE profile. However, you can change the password protection on your Xbox LIVE profile any time.

If you don't need a password to sign in:

Sign into your Xbox LIVE profile. After you have entered your Microsoft account password, select the Remember Password option.

If you choose the Remember Password option, you will not be asked for your Microsoft account password the next time you sign into your Xbox LIVE profile.

If you need a password to sign in:

You can restrict access to your Xbox LIVE profile on any console using your Microsoft account password.

Steps to follow

1) Sign in using your Xbox LIVE gamertag.

2) Under Settings, select Account and then Account Security

3) Choose the option for Password at Sign In.

4) Select Require Password Here

You will be asked for your Microsoft account password the next time you sign into your Xbox LIVE profile.

How to password protect your Xbox LIVE profile remotely

If you downloaded your Xbox LIVE profile to another console and it is not password protected, or someone has compromised your password, you can change the password from a remote location so that no one else can access your profile.

Change your Microsoft account

1) Sign into accounts.live.com using your Microsoft account.

2) Go to Account Information and, next to Password, click Change.

You can also use your console to change your Microsoft account password.

Note: If the Xbox LIVE profile you downloaded does not require a password to sign in (You selected the Remember Password option), you will not be able to restrict someone from signing into your Xbox profile even if you change your Microsoft account password.

You can remove your Microsoft account password so that other people cannot access your Xbox profile on other consoles. This will ensure that a password is required before signing into your Xbox profile.

Remotely set a profile password from a computer:

1) Sign into your Xbox LIVE account.

2) Under Settings, select Account, and then Account Security

3) Choose the option for Password at Sign In.

4) Select On All Other Consoles.

Once you have done this, a password will be required to sign into your Xbox LIVE profile on all other consoles.

 

How to Troubleshoot profile-password errors

It is possible to restrict access to your Xbox LIVE profile from any console by making it necessary to use your Microsoft account password to sign into your profile.

You may encounter the following errors when you try making your password necessary for sign-in:

• "Sorry, there was a problem requiring your password for sign-in on other consoles. Your password is still remembered for other consoles. Try again later, or try requiring password on sign-in from www.xbox.com. Visit xbox.com/security if you think someone else is accessing your account."
  
• "Sorry, there was a problem requiring your password for sign-in on this console. Your password is still remembered on this console. Try again later, or try requiring password on sign-in from www.xbox.com. Visit xbox.com/security if you think someone else is accessing your account."

Solution: Set a password requirement on Xbox.com

1) Click My Account

2) Go to Settings & Preferences

3) Select Xbox 360 Profile Protection

4) Sign in using your Microsoft account (email and password associated with your Xbox LIVE account). You will see the number of consoles that don't require a sign-in password to access your Xbox LIVE profile.

5) Click Protect Profile. This will make it necessary to download your profile again using your Microsoft account before it can be used on any console. All previous copies of your profile will not work, and any changes or achievements that had not yet been saved to Xbox LIVE will be lost.

Important: If you feel that your password has been compromised, you can change your Microsoft account password by following these steps:

1) Sign into accounts.live.com using your Microsoft account.

2) Got to Account Information, and next to Password, click Change.

If you are unable to set a sign-in password on Xbox. com, you should check the Xbox LIVE service status.

If the Xbox LIVE service status is up and running, you should repeat the process later.

If the problem persists, contact Xbox Support.

 

Hey there DeificMercury52.

Unfortunately if you're unable to recover your account with the information you've provided there isn't a way to access the purchases you made. We're also unable to transfer purchases. Really sorry for any frustrations and if any other Xbox support questions
pop up, please let us know.

 

if you went online to account.live.com/acsr and filled out the form there and received an email from microsofts account recovery team saying you have not provided them with enough information then you can contact xbox support and they would be able to escalate
the account recovery up to their escalations team AS LONG AS YOU HAVE A XBOX CONSOLE THAT THE ACCOUNT YOU ARE TRYING TO RECOVER HAS BEEN ON BEFORE this is important because if you do not then there is nothing that can be done except to try and fill that form
out with anymore information that you can remember.

 

Thank you for your answers. I will try to contact Microsoft for the last time, before putting the corresponding complaint, because with the data I have provided it should be enough to identify me. They say they have checked it manually and even then it is
not enough. Name, date of birth, gamertag, serial number, paypal, my last password (incorrect, according to microsoft) ...

The account I'm trying to access is *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***, and my paypal and email contact is *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***, I think it's obvious that it belong to the same person. I do not believe that nothing can be done and that I have to lose my purchases because the system or
whoever has taken charge of my case has not been able to verify that It's me. If I wanted to steal someone else's account, I would not identify myself. I will claim for a new password to access where necessary.

And once again sorry for my english.

Thank you.