Microsoft account not recognised

Temanor · Dec 30, 2022

Back in 2021, my Microsoft account was hacked. When I tried to log in, I was told I used the wrong password, so I tried the other option which was to send a verification code to ki***@gmail.com, but I don't have any email starting with ki.
I mostly just gave up on recovering the account for over a year because Microsofts "support" is confusing as hell.
When I try to log into the account in any way now, it says "Try entering your Microsoft account again. We don't recognize this one."

I found no product tag suitable for this post, so for now it will be under gaming and Xbox because > Account and profile > Sign-in

:)

CarTzy

Hello Temanor,

Welcome to the Xbox Community Forum. Thank you for sharing your concern with us.

I would like to inform you at the beginning that Microsoft account recovery is managed by a completely automated server, and we do not have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is intended to protect you from any possible malicious activity. For now, please allow me to do the best I can in helping you with the process.

These articles may help us with the recovery process.

Contacting support for a Microsoft Account - Microsoft Support

I can't sign in to my Microsoft account - Microsoft Support

You forgot your Microsoft account username - Microsoft Support

How to recover a hacked or compromised Microsoft account - Microsoft Support

Help with the Microsoft account recovery form - Microsoft Support

Thank you.

Njal the Blue

You can change it on a Microsoft account but unfortunately on an Xbox account the date of birth will still be recognised as the original birthdate and therefore a child account.

XxXStaceyBXxX

Cheers, I've found emails from xbox with the gamertag in but the email is not recognised as a microsoft account, any ideas?

Gary C 86

So I actually got this issue sorted out today. It seems my Microsoft account had become separated from my email.

Because of this my unique ID for my Microsoft account was not been recognised which was stopping the xbox from recognising my account.

Someone from Microsoft sent me a email to rename my account again and setup a new email to go with my account.

Everything is now sorted and I can now sign in to everything.

Big thankyou to Marc C of Microsoft who sent me the email and got this sorted out for me.

ShaneGibson

By billing issue, there seems to be a suggestion that part of the system does not recognise purchases made from a Microsoft account. Although this has to confirmed.

Microsoft account not recognised