Microsoft Account Money Disappeared

Discus and support Microsoft Account Money Disappeared in XBoX Sales and Promo to solve the problem; Hello, I was having a problem with my Microsoft acount where my acount balance used to be about 3 dollars but now, when I was going to buy some in-game... Discussion in 'XBoX Sales and Promo' started by purplekoolaid70, Nov 12, 2020.

  1. purplekoolaid70
    purplekoolaid70 Guest

    Microsoft Account Money Disappeared


    Hello, I was having a problem with my Microsoft acount where my acount balance used to be about 3 dollars but now, when I was going to buy some in-game currency in Call of Duty on my Xbox I saw that my account balance was 0 dollars. I checked my recent
    transactions but I had used my card to pay for all the transactions, never my account balance. I know its not that much but since im not doing well financially I would like to know where my money went, and if possible, if I could have it back. Sorry for the
    category, I did not know where to ask this question.

    Thank you.

    :)
     
    purplekoolaid70, Nov 12, 2020
    #1
  2. onyxishere Win User

    Money disappeared on my account !

    Ok, thanks for the info. Good luck and I hope you get this sorted via phone support.
  3. Jrti3k9990 Win User

    Money disappeared on my account !

    I have an xbox 360 and today xbox made my day by sending a free 5$ gift code. I entered the code and all. I try to buy a game and tells me I dont have noo money l, please xbox if you can help me get those 5$ back I will appreciate it. Thank you
  4. onyxishere Win User

    Money disappeared on my account !

    Sorry to hear it. However, support was incorrect in sending you here. Anything to do with billing must be handled via phone support. No one here can get access at all to anything regarding your account.

    Give them a call instead of using online support for further assistance. If you live in North America dial 1-800-469-9269.

    In the meantime log in to commerce.microsoft.com to see if the billing history shows any purchases that you weren't aware of. Perhaps someone else in the house made purchases on your account when you weren't around.
  5. WildstarDBG Win User

    Money disappeared on my account !

    Thanks Onyx. That's a bummer. Not sure why they sent me here then. Will give them another call.

    As for the billing history, I checked there before I made the first call and there's nothing there except the purchases that I made awhile ago. No unauthorized purchases to my account, nothing. The money just simply disappeared....
  6. onyxishere Win User

    Money disappeared on my account !

    Sorry to hear it. However for future reference you should create your own thread detailing your issue.

    In the meantime call the number I posted above as only phone support can assist with billing issues.
Thema:

Microsoft Account Money Disappeared

Loading...

  1. Microsoft Account Money Disappeared - Similar Threads - Microsoft Account Money

  2. Added money to child microsoft account, but funds are not showing up and he cant buy...

    in XBoX Games and Apps
    Added money to child microsoft account, but funds are not showing up and he cant buy...: Using my android phone through the Xbox family app I went to my child's account so that I can fund their account with $10 so he can buy minecoins thru his mincraft app on his android tablet. It...

  3. They still took money from my account when I used Microsoft points for a game pass that...

    in XBoX Accessibility
    They still took money from my account when I used Microsoft points for a game pass that...: I used my Microsoft points for a game pass but they still took money out of my account so they owe me a months game pass or a refund. I’ve messaged them loads of times and heard nothing about it....

  4. Withdraw money frome Microsoft account balance?

    in XBoX on Consoles
    Withdraw money frome Microsoft account balance?: Recently got money for xbox and wanted to know if i can withdraw the money from it f4f6e7cd-00ee-4076-afcb-2adacd9779f2

  5. Does anyone know how to transfer money from your Microsoft account to your xbox account.

    in XBoX on Consoles
    Does anyone know how to transfer money from your Microsoft account to your xbox account.: I am wondering this question because recently I got $5 from Microsoft rewards which said it was for xbox. I went to see if I could use the money but realized that it was in Microsoft account and...

  6. Microsoft won't return my money after my account was hacked and 11 $25 gcs were purchased!!!!!

    in XBoX on Windows
    Microsoft won't return my money after my account was hacked and 11 $25 gcs were purchased!!!!!: SERIOUSLY???!! Someone hacked my account, ordered 11 $25 gift cards paid via my paypal and THEY WON'T REFUND ME FOR THESE???!!! So, I've now been robbed TWICE - one by the hacker and now by...

  7. Microsoft has taken money from my bank account without my authorisation

    in XBoX on Consoles
    Microsoft has taken money from my bank account without my authorisation: Hi, I have recently noticed a lot of transactions that have been taken from my bank account through something called ‘Ultimate 1 M (via Microsoft)’. When I googled it I realised it was some type...

  8. The money remains in the Microsoft account

    in XBoX Games and Apps
    The money remains in the Microsoft account: My daughters added the gift cards I purchased to their accounts. However, when they attempt to buy something, it says "Ask Parents" and then requests payment from me, even though their Microsoft...

  9. My child can’t access money on Microsoft account to buy vbucks?

    in XBoX Games and Apps
    My child can’t access money on Microsoft account to buy vbucks?: Hi can anyone help? In family safety app we’ve added money to our child’s account - it’s there in his wallet yet when he logs into Fortnite on xbox it keeps telling him to ask a parent I get the...

  10. Adding money to one child's microsoft balance is appearing on another child's account. How...

    in XBoX Accessibility
    Adding money to one child's microsoft balance is appearing on another child's account. How...: I have an XboxS. I have an account myself and I have two child accounts, Child1 and Child2. Yesterday I added money to Child1's account. We can see this clearly in the order history of my MS...