Microsoft Account Money Disappeared

Discus and support Microsoft Account Money Disappeared in XBoX Sales and Promo to solve the problem; Hello, I was having a problem with my Microsoft acount where my acount balance used to be about 3 dollars but now, when I was going to buy some in-game... Discussion in 'XBoX Sales and Promo' started by purplekoolaid70, Nov 12, 2020.

  1. purplekoolaid70
    purplekoolaid70 Guest

    Microsoft Account Money Disappeared


    Hello, I was having a problem with my Microsoft acount where my acount balance used to be about 3 dollars but now, when I was going to buy some in-game currency in Call of Duty on my Xbox I saw that my account balance was 0 dollars. I checked my recent
    transactions but I had used my card to pay for all the transactions, never my account balance. I know its not that much but since im not doing well financially I would like to know where my money went, and if possible, if I could have it back. Sorry for the
    category, I did not know where to ask this question.

    Thank you.

    :)
     
    purplekoolaid70, Nov 12, 2020
    #1
  2. onyxishere Win User

    Money disappeared on my account !

    Ok, thanks for the info. Good luck and I hope you get this sorted via phone support.
  3. Jrti3k9990 Win User

    Money disappeared on my account !

    I have an xbox 360 and today xbox made my day by sending a free 5$ gift code. I entered the code and all. I try to buy a game and tells me I dont have noo money l, please xbox if you can help me get those 5$ back I will appreciate it. Thank you
  4. onyxishere Win User

    Money disappeared on my account !

    Sorry to hear it. However, support was incorrect in sending you here. Anything to do with billing must be handled via phone support. No one here can get access at all to anything regarding your account.

    Give them a call instead of using online support for further assistance. If you live in North America dial 1-800-469-9269.

    In the meantime log in to commerce.microsoft.com to see if the billing history shows any purchases that you weren't aware of. Perhaps someone else in the house made purchases on your account when you weren't around.
  5. WildstarDBG Win User

    Money disappeared on my account !

    Thanks Onyx. That's a bummer. Not sure why they sent me here then. Will give them another call.

    As for the billing history, I checked there before I made the first call and there's nothing there except the purchases that I made awhile ago. No unauthorized purchases to my account, nothing. The money just simply disappeared....
  6. onyxishere Win User

    Money disappeared on my account !

    Sorry to hear it. However for future reference you should create your own thread detailing your issue.

    In the meantime call the number I posted above as only phone support can assist with billing issues.
Thema:

Microsoft Account Money Disappeared

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