Microsoft account linked to the wrong EA account

TCG Lone · Jun 23, 2021

Is there any way someone like myself can unlike their xbox account from an EA account that's not theirs? I've been trying for a few days now, contacting customer support (Which is less then helpful) to try to get my xbox account unlinked from some random person's EA account. I recently bought gamepass ultimate as I got a brand new computer, and it turns out I can't even use the EA play due to this. Please help me.

:)

Farscape247

If you have ever played an EA game on console in the past it would have made you sign up for an EA account, that will be the one that you think is someone else's, the only way to have the unlinked is by EA there is no other way, Microsoft cannot assist with this as it is on EA servers that it is linked.

I loaded up burnout paradise on console and checked which EA account it was using, not sure if it can still be done.

Meisner57

Hey, did you ever get this sorted? I have the same issue and it's very frustrating.

TCG Lone

Thank you for trying to help, but that does not help me as their advisors refuse to do anything about it. What is the next step I can take?

XBF Ihssane Z

For such cases, only a game advisor can unlink your EA account from Xbox Live. The link can be found here: https://help.ea.com/contact-us

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Unfortunately only EA support can assist with this issue. There's no way to know the linked account from Microsoft's end.

Microsoft account linked to the wrong EA account