Microsoft account hacked - hacker changed email address, i managed to get the email back...

Discus and support Microsoft account hacked - hacker changed email address, i managed to get the email back... in XBoX Accessibility to solve the problem; Hello, My microsoft account was hacked and hacker changed the email address. I reinstated my microsoft account with the same email address but all my... Discussion in 'XBoX Accessibility' started by JaiDhami, Apr 28, 2022.

  1. JaiDhami
    JaiDhami Guest

    Microsoft account hacked - hacker changed email address, i managed to get the email back...


    Hello,

    My microsoft account was hacked and hacker changed the email address. I reinstated my microsoft account with the same email address but all my purchase history is gone. I assume the purchases have moved to the email address hacker changed it too. How do I get the purchased games back if possible.

    Since most of the support I have found this far is for recovering the email address. I have successfully recovered the email address, but its as if its a new email address. None of the history is there. Please recommend corrective action.

    Thank you,

    Jai

    :)
     
    JaiDhami, Apr 28, 2022
    #1
  2. Amirul Arif1 Win User

    Microsoft account hacked

    the hacked manage to delete the email i use for that microsoft account and changed his/her email as primary email,
    and also hacker manage to remove my phone number from the account also.

    so how can i prove its my account when hacker manage to delete my email use for the microsoft account and change all the my profile info??
  3. Lucas Lauer Win User

    Forced to create another xbox account on an email that already has one, and now i can't log in to xbox app.

    If there is still a phone or alternate email address to the old account (which the hacker probably just changed the email address, and not deleted it), then you might be able to recover it. But if the hacker already changed the alternate email address or phone from the hacked account, than nothing can be done.
  4. WattyNuela Win User

    My Xbox live account has been hacked, I think the hacker somehow changed the owner of the xbox account, what can I do?

    Hello Riffo, if the recovery form didn't work probably the hacker changed the email address associated with the Microsoft account you're trying to recover.

    I know the next could be frustrating, but I must inform you that's not possible to recover the account if the hacker managed to delete your email address
  5. Lucas Lauer Win User

    Microsoft account hacked - hacker changed email address, i managed to get the email back but there is no purchase history

    Hello, JaiDhami. Thanks for reaching out! I'm an Independent Advisor and a Microsoft Community expert user. I'll be happy to assist you today.

    Are you checking your order history on the website https://account.microsoft.com/billing/orders/ ?

    If it's really not showing, was your Microsoft Account renamed or does it have an alias email added on it?

    As Independent Advisors, we do not have access to users' accounts. You can try to contact Microsoft Support here:

    https://support.microsoft.com/help/4051701/glob...

    or

    https://support.microsoft.com/contactus

    Choose Get Help, then Contact Us toward the bottom, then answer Yes you can Sign In, then Select Product: Windows, then tell the Issue, it should offer Messaging and/or a Call Back on week days.

    This is a public user-to-user support forum. We are expert users helping other users. We do not work for Microsoft and do not have access to any user accounts.
  6. Lucas Lauer Win User

    WHY DOES MY ACCOUNT NOT EXIST?

    The hacker could only have changed your account email address and deleted the old one. If it wasn't that, you could not be able to create another Microsoft account with the same email.

    And if you change a Microsoft account email address, you will not delete the Xbox gamertag associated with it.

    Probably the hacker is using your account to play Minecraft. You can contact Microsoft Official support but they will tell you the same thing: the only option to recover a hacked account is by using the recovery form:

    https://account.live.com/acsr

    If the recovery form says your account does not exist (because the hacker changed its email address) you cannot recover it. I'm sorry about that.
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Microsoft account hacked - hacker changed email address, i managed to get the email back...

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