Microsoft account erased but Gamertag still active 3 months later...

Hello,

The question is in the title, and the situation bothers me...

As you can understand, I erased an old Microsoft account to recover my Gamertag. The deal was that the account would be COMPLETELY removed 2 months later ("associated services", blah blah).

Nonetheless, 3 months after, and nothing has changed: my Gamertag is still existing, and no way to recover my nickname for my new account...

I precise that I called Microsoft's hotline, but the guy on the phone explained me that I needed to wait 3 months to see my old account permanently deleted. He added it was well defined in the terms and conditions, etc. And that was obviously false because
it is clearly written "two months" in those famous conditions.

I talked with players in the same situation (with nicknames still not removed many years later!), and it appears clear that Microsoft is in complete illegality.

Indeed, how is it possible to ensure full and final closure of an account while this account is finally here and simply unattainable but rather persistent in online databases and Microsoft directories?

I would thus be able to speak with a competent member of Microsoft Xbox service, in order to ensure what was promised to me.

Thanks.

:)

 

Microsoft account erased but Gamertag still active 3 months later...

Yard no game saves can't be transfered between profiles.nothing can you will be starting off fresh

 

Microsoft account erased but Gamertag still active 3 months later...

I precise that I was not banned.

But I understand. That's life.