Microsoft Account Email was replaced with an unknown email and now I cannot access it and...

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Tony

Sorry to hear that your account was compromised buddy, you can try recover it following steps here:

https://support.microsoft.com/en-us/account-bil...

If you added an alternative or security email address, you should’ve receive an email to secure your account there.

In cases like this here in the public forums one Microsoft agent can assist you with this process / tell your the specific email / modify or share account details due to privacy and security policies

Hope it helps, if you have further questions feel to ask

Greetings from another Microsoft user

Yes. That's what I was meaning to. The hacker changed and replaced your account's email address to his own email that's why you cannot access it with your own email address. So basically, your Microsoft/Xbox account has now a different primary email address which is used to sign in or login to the account - that's the email that you must find out to start the recovery process.

Given that your previous email address is a 3rd party email, I believe you still have access to its mailbox. It's the one I was referring above for you to check for any confirmation email regarding your account information change.

Hello, What sort of email was accessed by the Unknown people. Was it a Microsoft email or another sort of email?

The xbox is part of the Microsoft account it is permanently attached and cannot be separated.

Now next step, if you have a Microsoft email, ie Hotmail.com msn.com outlook.com this is a Microsoft email, IF you change this email, EVERYTHING on that account will disappear. If the account name is something like yahoo.com or gmail.com you can replace
the email on this account. It will still be the same account but just a different name. So if you Dad has other things attached to the account like Microsoft Office, it would still be there.

Your Outlook account cannot be used anymore since Outlook is also owned by Microsoft so by default, it is registered as a Microsoft/Xbox account automatically.

You can only replace the Hotmail email with an email that is not registered as an existing Microsoft account yet.