Microsoft account does not have minecraft anymore.

Discus and support Microsoft account does not have minecraft anymore. in XBoX Accessibility to solve the problem; I bought Minecraft (java edition) while it was still a Mojang account, then I migrated it to my Microsoft account which worked. I stopped playing for a... Discussion in 'XBoX Accessibility' started by Jean Marais, Nov 21, 2023.

  1. Jean Marais
    Jean Marais Guest

    Microsoft account does not have minecraft anymore.


    I bought Minecraft (java edition) while it was still a Mojang account, then I migrated it to my Microsoft account which worked. I stopped playing for a while, but when I got back, the Microsoft account I used previously does not have access to Minecraft anymore, instead it told me I have to buy minecraft all over again.

    :)
     
    Jean Marais, Nov 21, 2023
    #1
  2. Darhyl Amizola Win User

    Microsoft account does not have minecraft anymore.

    Thank you so much for the information!

    In this case, it would be best to reach out to Mojang for further assistance as they have the tools and resources to properly investigate this case and possibly locate the Microsoft account where your Minecraft was migrated and where the game was purchased:

    https://help.minecraft.net/hc/en-us/request/new?ticket_form_id=360001225811

    Note/Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    If you also feel the need to contact Microsoft Xbox Support, you may contact them using the link below:

    https://support.xbox.com/en-US/contact-us/

    Best Regards,
    Darhyl
  3. Darhyl Amizola Win User

    Microsoft account does not have minecraft anymore.

    I appreciate the response, Jean!

    Other Minecraft players reported a similar issue as well. I just want to clarify, are you able to check and locate the Minecraft game license under your Microsoft account's order history?

    If you haven't tried it yet, here's how to check it:

    Kindly sign in to all of your Microsoft email accounts on account.microsoft.com > payment and billing > order history > select the date of range when you purchased your Minecraft Java Edition game. If you have found the transactions, use the same Microsoft account to login to Minecraft Launcher.

    If you're unable to find the Minecraft game transaction, it means that the Minecraft game license was not originally purchased under the account you are using. You need to find the Microsoft account where you have the purchased game.

    The only best option is to check your other Microsoft email accounts' order history and locate the order transaction for the game.

    Best Regards,
    Darhyl
  4. Darhyl Amizola Win User

    Microsoft account does not have minecraft anymore.

    Hi Jean! My name is Darhyl and I’d be more than happy to help you with your query.

    I'm sorry you are experiencing this with your Minecraft account. No worries, let me help you sort this out.

    It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

    Based on your description, the error suggests that the system can't find the Minecraft game license on your Microsoft account.

    Your Minecraft account must have migrated to the original Microsoft account email address where it was first created.

    In order to fix this, you will need to find the Microsoft account where your Minecraft was migrated and where your Minecraft game license was purchased.

    Kindly sign in to all of your Microsoft email accounts on account.microsoft.com > payment and billing > order history > select the date of range when you purchased your Minecraft Java Edition game.

    From there, check if you have any Minecraft transactions. If you have found the transactions, use the same Microsoft account to login to Minecraft Launcher.

    If you're unable to find the Minecraft game transaction, check your other Microsoft email accounts' order history.

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best Regards,
    Darhyl
  5. Jean Marais Win User

    Microsoft account does not have minecraft anymore.

    Originally I bought the game with a mojang account (This was back in 2016 I think)

    I then changed the email for the mojang account.

    then with the migration, I migrated it to my current microsoft account that is not related to any of the previous emails.

    The migration was successful and I was able to play game.

    I stopped playing for a while, but after trying to log in with the same microsoft account that worked previously, minecraft was not there anymore.

    Since I bought it with a mojang account, there is no record of a purchase/transaction.
  6. Jean Marais Win User

    Microsoft account does not have minecraft anymore.

    I did initially have access to the game after migrating, but after not playing for a while, (I estimate it was just under a year) I logged in and minecraft wasn't there.
Thema:

Microsoft account does not have minecraft anymore.

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