Microsoft account compromised – all recovery attempts failed – need human review

Discus and support Microsoft account compromised – all recovery attempts failed – need human review in XBoX Accessibility to solve the problem; Hello, My son's Microsoft account has been compromised. The password was changed and he can no longer log in. I have already: Contacted... Discussion in 'XBoX Accessibility' started by Magnus Pettersson1, Mar 29, 2025 at 6:03 PM.

  1. Microsoft account compromised – all recovery attempts failed – need human review


    Hello,
    My son's Microsoft account has been compromised. The password was changed and he can no longer log in.

    I have already:

    • Contacted Mojang/Minecraft Support, who referred me to Microsoft.
    • Tried the account recovery form several times – it says the information is not sufficient.
    • Used chatbot, phone support, and Xbox support, but they all refer me back to the same automated system.
    • Started multiple chats and waited hours – no success.
    The account has no payment method linked, as my son never made purchases himself. I purchased Minecraft through my own Microsoft account and gifted it to him. I have the receipt showing this, and emails confirming in-game content claimed on the account.

    The recovery email is still active and under my control. I am his parent and can verify ownership through multiple forms of evidence.

    At this point, I urgently need a manual review. All automated recovery paths have failed, and no support agent has been able to assist us.

    Please let me know how this can be escalated to a real person for review.

    Best regards,
    Magnus
    (Father of the account owner and original purchaser)

    :)
     
    Magnus Pettersson1, Mar 29, 2025 at 6:03 PM
    #1
  2. Jayhab4real Win User

    I need help been hacked

    You need to attempt recovery on the Microsoft website ASAP:

    https://beta.support.xbox.com/help/account-profile/manage-account/compromised-account-solution
  3. SpinoXx Win User

    Locked Account. Help

    my account hasn't been hacked or compromised whatever that link is, I need to have my account manually unlocked because the recovery form won't let me even though I provided more than enough information to understand its mine. I know the password to it and I just want it to be unlocked, is it really this difficult just to unlock an account because too many password attempts. if I have to provide more info to an actual HUMAN than I will but right now nothing is working and I need more support.
  4. bowski477 Win User

    My Microsoft/Minecraft account has been hacked

  5. Brad Stull Win User

    Recently purchased minecraft Java and linked it to Microsoft account. The Microsoft account is now closed and cannot be recovered. How do I access the game?

    Yes, all attempts at recovery were denied by the Microsoft account team. The message was that the final update to my attempt of recovery of the account was denied because they couldn’t verify ownership. Several attempts waiting the 24 hour period between attempts. If Microsoft will not transfer the content of an account that they closed then they have stolen the content of that account haven’t they?
  6. Lumie Helps Win User

    My account got hacked by a rambler.ru account and I need help

    Hello Charlie A,

    Thank you for reaching out to the Microsoft Community. My name is Lumie and I'm happy to help.

    I'm sorry you're having issues with a compromised account. I understand how important recovering your account is to you.

    Unfortunately, regardless of context, account recovery always stays the same. It is completely automated and does not allow for any human intervention.

    Important: The account recovery form can only be used if two-step verification isn't turned on.

    If 2FA is not active on the account then you will need to try the Account Recovery Form: [https://account.live.com/acsr]

    Detailed steps on how to use the Account Recovery Form can be found here: [https://support.microsoft.com/office/b19c02d1-a782-dee6-93c3-dc8113b20c42]

    Microsoft takes account security very seriously, that's why Account Recovery is an automated process with no human influence. If you don't have the correct information, you may not be able to get through account verification using the Recovery Form.

    The Account Recovery Form requires adequate information to prove that you are the owner of the account. The Account Recovery Process can be a time consuming process, but providing as much info as possible from the start of the process will increase the possibility of being verified by the automated process. You'll need to keep trying until you're verified by Microsoft.

    Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

    It's important to note that Microsoft Support will not be able to grant you access to your account, you will be sent back to the Account Recovery pages that have been linked above.

    If your Microsoft account recovery request was not granted or was unsuccessful, please click the attached link for more information: [https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53]

    While it might not be the outcome you are looking for, if you’re unsuccessful in recovering your account, then you will need to create a new Microsoft account. You can do that by clicking this link: [https://signup.live.com/]

    Let me know if you need more help.

    Regards,
    Lumie
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Microsoft account compromised – all recovery attempts failed – need human review

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