Microsoft Account Completely Stolen

Hello CGE1122,

Unfortunately, I don't have any further troubleshooting to offer.

It is very very hard to recover an account like this. I would recommend creating an alt account and going to the Xbox support page here: [https://support.xbox.com/contact-us]

There are many knowledgeable users active on the forum and I hope that someone else can offer further insight on your issue.

Thanks,

Lumie

I explained this in the original post: neither my email nor my phone number are associated with the account anymore, so I cannot log into the account, cannot use the recovery tool, and cannot use the account recovery form.

Hi there CGE1122.

I am Lumie and I would love to assist you today.

I am so sorry you are having issues with a compromised account. Please keep in mind, this is a user forum, we are not Microsoft.

The first idea to find your email is to directly log into your account with your phone number.

You can find your username using this recovery tool: [https://account.live.com/username/recover] by inputting related data.

If this does not work, you can try to look for email receipts on alternative accounts or find accounts you made be logged into on different services.

Once you have found the new address, you can recover the account using the Account Recovery Form: https://account.live.com/acsr]

Make sure to complete it in an area you would usually access your account from. It is important to be consistent with this form, you can complete the form twice a day everyday until your regain access to your account. Repeating this will increase your odds of recovery.

Here are more tips to follow with the form: [https://support.microsoft.com/account-billing/b19c02d1-a782-dee6-93c3-dc8113b20c42]

I hope this helps!

Let me know if I can be of any further assistance. -Lumie

To recover an account that has been compromised or hacked, see How to recover a hacked or compromised Microsoft account - Microsoft Support.

The account recovery form is located here Help with the Microsoft account recovery form - Microsoft Support

I Totally agree with Annix: add the two factor Authentication to you microsoft account

Once this is complete, i would recommend contacting Microsoft support and asking them if there is a way you can get your console that was stolen put on a console ban from xbox live services,

You will need the serial number and your account details.

Please follow the link and contact support regarding your stolen console.

https://support.xbox.com/en-US/contact-us#2

hope this help

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