Microsoft Account closed - Can't access Xbox Live profile

Discus and support Microsoft Account closed - Can't access Xbox Live profile in XBoX on Consoles to solve the problem; I posted this before, but didn't get an answer that helped me. Basically, my Microsoft account has been closed and there is nothing that I can do... Discussion in 'XBoX on Consoles' started by FindingFlyer457, Apr 15, 2015.

  1. Microsoft Account closed - Can't access Xbox Live profile


    I posted this before, but didn't get an answer that helped me.

    Basically, my Microsoft account has been closed and there is nothing that I can do about it (this means that I don't want answers telling me how to reopen my Microsoft account). The problem with this is that my Microsoft account was linked
    to my Xbox Live account (which is still open). As I no longer have a Microsoft account, I can no longer sign into Xbox Live in any way.

    Is it possible to move my Xbox Live account to a new Microsoft account (or no account at all)?

    If it isn't possible to move my account, is there anything I can do to keep my remaining 5 months of Xbox Live Gold membership?

    Note: I will not do anything that involves my account being deleted as I have several thousand gamerscore and many game saves that I would like to keep.

    Thanks

    :)
     
    FindingFlyer457, Apr 15, 2015
    #1
  2. xboxfelix
    xboxfelix Guest
    How to password protect your Xbox LIVE profile

    Xbox LIVE password overview

    It is possible to download your Xbox LIVE profile to several different consoles. You may need to do this if you have more than one Xbox 360 console, or you want to play games at a friend's house. In such a situation, you may want to password protect your Xbox LIVE account so that no one else can sign in using your profile.

    Set the console to remember your password

    Once you have downloaded your Xbox LIVE profile to a console, you will be asked if you want the console to remember your password. The Remember Password option is usually off by default. This means that you will be asked for your Microsoft account password every time you sign into Xbox LIVE.

    If you don't want to be asked for your Microsoft account password every time you sign into Xbox LIVE, select the Remember Password option.

    Change the password protection on your profile

    You are required to set the Remember Password option after you download your Xbox LIVE profile. However, you can change the password protection on your Xbox LIVE profile any time.

    If you don't need a password to sign in:

    Sign into your Xbox LIVE profile. After you have entered your Microsoft account password, select the Remember Password option.

    If you choose the Remember Password option, you will not be asked for your Microsoft account password the next time you sign into your Xbox LIVE profile.

    If you need a password to sign in:

    You can restrict access to your Xbox LIVE profile on any console using your Microsoft account password.

    Steps to follow

    1) Sign in using your Xbox LIVE gamertag.

    2) Under Settings, select Account and then Account Security

    3) Choose the option for Password at Sign In.

    4) Select Require Password Here

    You will be asked for your Microsoft account password the next time you sign into your Xbox LIVE profile.

    How to password protect your Xbox LIVE profile remotely

    If you downloaded your Xbox LIVE profile to another console and it is not password protected, or someone has compromised your password, you can change the password from a remote location so that no one else can access your profile.

    Change your Microsoft account

    1) Sign into accounts.live.com using your Microsoft account.

    2) Go to Account Information and, next to Password, click Change.

    You can also use your console to change your Microsoft account password.

    Note: If the Xbox LIVE profile you downloaded does not require a password to sign in (You selected the Remember Password option), you will not be able to restrict someone from signing into your Xbox profile even if you change your Microsoft account password.

    You can remove your Microsoft account password so that other people cannot access your Xbox profile on other consoles. This will ensure that a password is required before signing into your Xbox profile.

    Remotely set a profile password from a computer:

    1) Sign into your Xbox LIVE account.

    2) Under Settings, select Account, and then Account Security

    3) Choose the option for Password at Sign In.

    4) Select On All Other Consoles.

    Once you have done this, a password will be required to sign into your Xbox LIVE profile on all other consoles.
     
    xboxfelix, Apr 15, 2015
    #2
  3. thomo
    thomo Guest
    thomo, Apr 15, 2015
    #3
  4. onyxishere
    onyxishere Guest

    Microsoft Account closed - Can't access Xbox Live profile

    Sorry to hear it. There are two reasons why your account may be closed.

    1. Your account was banned by the PET. If this is the case you will have lost all items associated with your gamertag. This includes Live membership and DLC. If this is the case you will need to post in the suspensions forums. forums.xbox.com/.../41.aspx

    2. Your account has been closed due to billing issues. You can check this by logging in to commerce.microsoft.com. If this is the case you will need to contact phone support for more assistance. If you live in North America you can dial 1-800-469-9269
     
    onyxishere, Apr 15, 2015
    #4
  5. xKING TROAHx
    xKING TROAHx Guest
    my account is close due to billing issues, when i pay can i remove and leave it just how it was without a card and i need to now the exact amount due in my account.
     
    xKING TROAHx, Apr 16, 2015
    #5
  6. onyxishere
    onyxishere Guest
    If you contact phone support at the number listed above and pay the amount owing they should be able to release the account and all contents back to you.
     
    onyxishere, Apr 16, 2015
    #6
  7. Hey there, Flyer! I'm sorry to see any issues with your account, however
    you already have a thread open about this same issue. To ensure that all support is kept in one place and you aren't asked to do the same thing multiple times, please continue to post in that thread for further assistance. Thanks for understanding.
     
    Misses Quinzel, Oct 31, 2018
    #7
  8. AridLizard Win User

    Move Gamertag from Adult Email to Kid Email without losing all the **** I've spent so much money on.....

    if the primary email address is a Microsoft account (Outlook, Live, Hotmail) it can't be removed as this will close the email account permanently and it will no longer be accessible.
  9. WPAK Win User

    How do I close a free Xbox Live account

    Hi there,

    the only way that is closes to closing an xbox live account is by closing the Microsoft Account itself.

    Which I assume you don't want to do, so the best alternative is to move that xbox live account to another Microsoft Account (and close that one) This will free up the Microsoft Account and should allow you to use it to upgrade your daughters offline profile
    to an xbox live account.

    The steps on how to move a xbox live account to another Microsoft Account can be found here:

    support.xbox.com/.../switch-gamertag-to-different-microsoft-account Be aware that this may take 30 days before
    you can perform the steps

    The steps on how to upgrade an offline profile to an online profile can be found here:

    support.xbox.com/.../offline-profile-to-gamertag

    That should allow you to upgrade her offline profile, but like I mentioned it may take 30 days to complete, since moving an xbox live account to another MS account can only be done after the profile has been on the console for at least 30 days.
  10. InnocentMutant Win User

    How do I delete my microsoft account?

    To close this account, make sure each service is canceled and your Microsoft Points account is closed. Get help with this

    There is a Microsoft e-mail account (Windows Live Hotmail) associated with your account, so you can't close your Windows Live account immediately. To close your Windows Live account, you need to close your Microsoft e-mail account first. After a period of
    inactivity, your Windows Live account will automatically be closed. Close your Microsoft account

    SO, I click on the close your microsoft account link (again) and it states this:
  11. fredgiblet Win User

    how to remove

    If it's a Microsoft e-mail (Hotmail, Live, Outlook) then you can't, they are automatically WLIDs. If it's a non-Microsoft e-mail (Gmail, Comcast, etc.) then you can go to account.live.com and click on Close account, that will close the Windows Live ID.
    Keep in mind that that will break your Xbox account if that is the WLID the Xbox account uses.
  12. Klokkwork Win User

    Deleting Xbox Live account?

    That's for closing Microsoft accounts. And I don't think it lets you do that if you have an Xbox LIVE account attached to it.

    -

    OP, if you don't mind me prying, why are you trying to delete your profile? Just to make sure the new owners can't sign into it?
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Microsoft Account closed - Can't access Xbox Live profile

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