"Microsoft account balances cannot be used"

Discus and support "Microsoft account balances cannot be used" in XBoX Games and Apps to solve the problem; I bought a $25 Microsoft card with hopes of buying the backwards compatible "Black Ops 3". I got home and was greeted by "Microsoft account balances... Discussion in 'XBoX Games and Apps' started by VectorCookies, Apr 14, 2017.

  1. "Microsoft account balances cannot be used"


    I bought a $25 Microsoft card with hopes of buying the backwards compatible "Black Ops 3". I got home and was greeted by "Microsoft account balances cannot be used to buy -------"

    This seems completely irrational that I have to now spend 2x the money to buy the same game!

    I'm completely dissatisfied with this service.

    I did end up being forced to pay $60 for a $20 game and I'm not a billionaire like you Bill (Gates) so it would be nice if you could fix this for future customers

    - - (Gamer Tag)

    Although I used BallerTooHard04 to make the purchase but my main is if you want to send me a message!

    :)
     
    VectorCookies, Apr 14, 2017
    #1
  2. Omar_0001
    Omar_0001 Guest
    Added a $25 card but wont allow me to buy anything with it!

    The site isn't updated yet, so Microsoft account balance cannot be used on the website. You'll have to purchase from the console if you want to use your Microsoft account balance.
     
    Omar_0001, Apr 14, 2017
    #2
  3. MattReptar
    MattReptar Guest
    XBOX Live Gold

    No, your Microsoft account balance cannot be used to purchase a Xbox Live Gold subscription.
     
    MattReptar, Apr 14, 2017
    #3
  4. Miss Bijoux
    Miss Bijoux Guest

    "Microsoft account balances cannot be used"

    Hey there Cookie -

    Unfortunately currency stored in a Microsoft account is not able to be used to purchase Xbox 360 content from the Xbox One console or website. In order to use that currency, you would have had to make the purchase through the Xbox 360 directly. For more
    information, you can take a look at our guide on
    purchasing Xbox 360 content
    .

    If you have any further Xbox support related questions, feel free to post up a new thread and we'll do what we can. "Microsoft account balances cannot be used" :)

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines and
    if you're a member of the Xbox Insider Program, check out the Xbox Insider Program Forums for help with Insider Program
    troubleshooting.
     
    Miss Bijoux, Apr 17, 2017
    #4
  5. Miss Bijoux Win User

    "Microsoft account balances cannot be used"

    Hey there Cookie -

    Unfortunately currency stored in a Microsoft account is not able to be used to purchase Xbox 360 content from the Xbox One console or website. In order to use that currency, you would have had to make the purchase through the Xbox 360 directly. For more
    information, you can take a look at our guide on
    purchasing Xbox 360 content
    .

    If you have any further Xbox support related questions, feel free to post up a new thread and we'll do what we can. :)

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines and
    if you're a member of the Xbox Insider Program, check out the Xbox Insider Program Forums for help with Insider Program
    troubleshooting.
  6. Omar_0001 Win User

    Added a $25 card but wont allow me to buy anything with it!

    The site isn't updated yet, so Microsoft account balance cannot be used on the website. You'll have to purchase from the console if you want to use your Microsoft account balance.
  7. MattReptar Win User

    XBOX Live Gold

    No, your Microsoft account balance cannot be used to purchase a Xbox Live Gold subscription.
  8. HassanB Win User

    Can't purchase Xbox Live gold. :(

    Hello,

    You cannot use your Microsoft Account balance to purchase Xbox LIVE Gold. That balance can only be used on Xbox LIVE Game store transactions.
  9. Mister Beep Win User

    I can't convert my credits to Xbox-Live

    Hey there,

    Xbox Live Gold memberships cannot be purchased with Microsoft Account balance, but with a credit card on file instead. Microsoft Account balance can be used on purchases within the Xbox Store.

    Hope this helps clear it up!
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"Microsoft account balances cannot be used"

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